The People Service Delivery (PSD) team’s mission is to run the best people focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel heard and have the resources and support they need during the most important moments so they can do the best work of their careers. This People Service Intake and Transformation Lead plays a pivotal role in shaping our vendor landscape, ensuring that solutions are scalable, aligned with long-term strategy, and meet the evolving needs of the organization. By collaborating closely with leaders across People Operations, executive sponsors, vendor leads, and key cross-functional stakeholders, this leader drives innovation and improvement across our portfolio of vendors, challenging assumptions and the status quo to streamline processes, eliminate barriers, and mitigate risks. To succeed in this role, this key team member must build trust and effectively manage communication channels across all organizational levels. This role drives business outcomes by providing direction and guidance on key health metrics, identifying opportunities for efficiency gains, and optimizing delivery models. This person does not need to have the “correct” answer to everything but, rather, should quickly drive the conversation toward a productive, programmatic solution by including the right people, process, and technology. The ideal candidate will exhibit leadership, persistence, patience, attention to detail, self-motivation, and collaboration.