Client Solutions Manager
Mumbai, India • Full Time
Meta
Sales & Marketing
Client Solutions
Marketing Science
Sales
Meta is seeking a Client Solutions Manager (CSM) to join our Ads Business Team. The CSM will work with large local advertisers, who are operating multi-channel, and combine a focus on performance marketing with brand marketing on the Meta platforms.
We are looking for a strategic and enthusiastic solution driver who puts customers at the core of everything. This person has a passion for marketing, and firm belief that the future of marketing is identity-based, data-driven and grounded in measurable outcomes.
With proven understanding of online performance marketing, the CSM is responsible to drive revenue by advising on campaigns on Meta platforms, negotiating and optimizing the advertising solutions, and use data and analytics to build consultative advice for our customers.
Success in this position requires a high level of consultative and analytical skills (campaign analytics, data visualization, ad optimization), with focus on client development. The individual must be solution-oriented, with curiosity and power to drive impact in a dynamic, team-oriented environment, while moving fast against challenging deadlines.
Client Solutions Manager Responsibilities
- Work with brands to understand their business objectives and develop the Meta strategy in partnership with the Client Partner, which will constitute building on insights, crafting media plans, page strategy, creative and measurement recommendations
- Leverage Meta's extensive Performance Marketing (Direct Response) solutions and Brand solutions apart from the growing Business Messaging suite to the benefit of our advertisers
- Build key stakeholder relationships both internally and externally, and be seen as a key influencer in shaping product roadmaps, platform strategy and the overall Meta narrative
- Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients
- Develop media and entertainment vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers
- Serve as an industry thought leader in social media and digital advertising and adapt to Meta’s ongoing product and technology developments.
- Media Planning, Strategy, and Measurement - Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation and real time targeting recommendations)
- Project Management - Manage complex work streams to optimize marketing objectives for clients. Manage Analytics and dashboards to advise clients (e.g. daily client facing data/insights reporting, understanding performance across hundreds of accounts used by clients, setting up pipelines to pull conversion and impression data, etc.)
Minimum Qualifications
- Bachelor's degree
- 4+ years of experience in performance marketing and/or account management roles
- Demonstrated experience of digital performance marketing and accompanying Meta advertising solutions
- Critical thinking, analytical and technical skills are essential, as well as curiosity, persistence, and the dexterity to arrive at solutions in a structured manner
- Demonstrated dexterity to develop and manage cross functional partnership as well as client relationships in complex and rapidly evolving environment
- Willingness to travel
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .