- Work closely with product teams to identify research initiatives
- Act as a thought leader in the domain of research, while advocating for the people who could use our products
- Design hypotheses and lead studies that examine both user behaviour and attitudes
- Generate actionable insights that both fuel ideation and evaluate product experiences
- Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
- Communicate results and illustrate suggestions in compelling and clear ways
- Bachelor's, Master's, or PhD in human behaviour related fields (Computer Science, Human-Computer Interaction, Experimental Psychology, Sociology, Information Science, Political Science, etc.) or relevant years of qualitative product research experience
- Experience with a range of qualitative methods including but not limited to interviews, contextual inquiry, concept testing, and diary studies
- Basic understanding of quantitative, behavioral analysis and statistical concepts
- Capacity to ask, as well as answer, product and user experience related questions
- Capacity to handle complex information and adapt to a changing environment
- Demonstrated experience in communicating research results to cross-functional stakeholders with data storytelling
- Experience with research on data privacy
- Experience working with hardware
- Some knowledge of survey is useful
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