- Grow revenue, education and solution adoption with Clients, Partners and Agencies where relevant.
- Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs
- Help develop client strategy, continuous improvement and knowledge sharing initiatives
- Analyse data to identify trends to enhance our customer support processes and improve team efficiency
- Optimize campaigns and identify programmatic ways to do this at scale
- Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the adapt to feedback and adjust plans accordingly
- Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
- Gather agency and partner feedback to enhance ad products and the customer experience
- Deliver consultative support and up-to-date education on our Facebook products
- High level of experience presenting key client issues to C level, in an effort to be the customer advocate within Facebook
- 4+ years previous experience in customer sales and support, agency account management or consulting
- Evidenced success with presentation skills
- Demonstrated team working skills, capacity to adapt to a fast-paced, international work environment with a drive for making an impact
- Identify and leverage trends within industry of expertise/focus
- A self starter with experience of critical thinking and analytical skills
- Demonstrated experience in effectively prioritizing tasks and manage time, even under high- pressure situations
- Client management experience
- Fluency in English and German
- Market knowledge and work experience in DACH Markets
- Bachelors or Masters degree (or equivalent)
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