Client Solutions Manager, Retail, FinServ & Healthcare, Hong Kong and Taiwan
Hong Kong • Full Time
Meta
Sales & Marketing
Client Solutions
The Client Solutions Manager of Meta’s Greater China team is an individual with proven experience in scoping, developing and implementing strategies and plans that increase business impact via solution-driver and business consultant who puts our customers at the core. We are proud of our progress in building and managing key relationships, be a platform and product expert, serve as a trusted adviser in marketing and advertising strategies, and lead media planning and measurement for our diversified advertiser portfolio ranging from Fortune 500 corporate to start-up. With proven understanding of both traditional and digital media, this role is embedded in the sales team to build executional and functional partnerships, use data and analytics to devise comprehensive solutions for our clients, and drive revenue by negotiating and optimizing opportunities that deliver on our client’s business objectives.
This position will be based in our Hong Kong office, servicing our diversified advertisers across Hong Kong and Taiwan market. Business travel is required based on business needs.
Client Solutions Manager, Retail, FinServ & Healthcare, Hong Kong and Taiwan Responsibilities
- Marketing & Advertising Strategy and Solution Consultancy
- In partnership with Client Partner and Industry Manager, analyze client situations and devise integrated marketing and advertising strategies optimally incorporate Meta solutions to maximize client value
- Use data, insights and market intelligence to identify opportunities and guide strategy and implementation of Meta solutions
- Serve as an external product consultant educating clients and agencies on product solutions and driving product adoption
- Drive product innovation internally with cross-function partners based upon market trend and emerging needs of clients
- Media & Measurement Planning, Execution and Optimization
- Provide consultation on media planning and creative recommendation structure, manage the implementation of campaigns to deliver against client business objectives
- Outline and oversee measurement scheme, tracking, and results delivery to study the effectiveness of Meta solutions
- Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
- Collaborate with Client Partner & Industry Manager to exceed sales and yield goals for the book of business that assigned to you
- Deliver and meet expectations on internal operational tasks with project management skill
- Manage complex external and internal work streams, and optimize clients’ advertising operation modes to meet business objectives
- Oversee internal account operations, including troubleshooting and fixing issues, monitoring and alerting ads policy violations, and setting up account and financial details.
- Build and manage relationships with both Chief-level executives and front-line stakeholders in clients and agencies (media, creative, Meta Business Partners, etc.)
- Collaborate very closely with a broad group of internal cross-functional teams
Minimum Qualifications
- 5+ years experience working directly with marketing (in-house or agency), media and/or consulting firms and demonstrated leadership skills required
- Effective and creative problem solving and decision-making skills
- Experience working effectively with cross-function teams and all levels of management (internally and externally)
- Capacity to manage multiple projects while maintaining strict attention to details
- Capacity to effectively present to build ongoing relationships with external clients
- Advanced Excel skills and experience with data analysis
- Fluent in English, Cantonese and Mandarin
- Bachelor's degree
Preferred Qualifications
- Understanding of branding & direct response management marketing framework, advertising on both traditional and digital media, advertiser and agencies objectives, KPI, and operation model / process a plus
- Understanding of the Retail, Financial Services & Healthcare industry, landscape, and business trend will be a plus
- Extensive experience as a Meta Platform user and familiarity with Meta’s ad solutions preferred
- Demonstrated experience in hand on experience on Meta’s ad solutions, including operation, optimization and execution
- Success in this position requires significant relationship management skills, consultative sales experience, analytical skills, a passion in client service, a “challenger” attitude, and the expertise to thrive in a dynamic, team-focused environment delivering against tight deadlines.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
APPLY NOW
Find your role
Explore jobs that match your skills and experience. Search by technology, team or location to find an opening that’s right for you.
View jobs
Careers
Follow us
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .