Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.
Customer Growth Manager Responsibilities
- Manage company-wide implementation of Meta's MR experiences for Work within large organizations through partners or direct with customers, ensuring a high level of adoption.
- Develop a trusted advisor relationship with customer executive sponsors to create virtual reality and mixed reality adoption, passion and satisfaction.
- Manage and maintain the customers relationship, ensuring that all customers attain a high level of adoption and business value from using Meta's work suite of products.
- Own commercial relationship with existing customers with a responsibility for guiding them through the renewal process (in partnership with legal team) and in alignment with their organizational goals.
- Establish measurable goals and KPIs for your customer accounts and drive a plan to completion.
- Deliver awe-inspiring presentations and training, provide insightful practices and structure creative solutions.
- Lead the development of the RL Commercial North America community through leadership, events, and developing best practices and engagement frameworks.
- Navigate through multiple departments within an organization to build use cases and business value of Quest Devices and Quest for Business Adapt quickly to product changes and nuances and communicate these strategically to stakeholders.
- International travel is required 30%.
Minimum Qualifications
- Bachelor's degree (or foreign equivalent) in Business Administration, Management, Economics, or a related field and 8 years of work experience in the job offered or in a related occupation.
- Must be fluent in the following languages: Portuguese and English.
- Requires 5 years of experience in the following skills:
- 1. Proven track record of building C-level executive relationships with IT and Innovation stakeholders at large enterprise organizations
- 2. Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- 3. Deploying SaaS platforms across enterprise organizations and driving long-term engagement
- 4. Experience meeting multiple objectives in an entrepreneurial environment with little supervision, AND
- 5. Experience collaborating with cross-functional teams including product, sales, partner engineering, legal, marketing, and PR.
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$229,320/year to $257,400/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .