Rx Sales Operations Lead
Seattle, WA • Burlingame, CA • Remote, US • Full Time+ 2 more•Full Time
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Meta
AR/VR
Sales
Meta Reality Labs is seeking a highly skilled and experienced Optical Retail Sales expert to develop optical sales operational functions and optician services across various channels, including online, physical stores, and pop-ups. The Prescription (Rx) Product Operations team plays a critical role in launching new prescription products, coordinating cross-functional efforts to ensure timely and effective market entry, while also establishing efficient operational processes that support long-term product success. We are a dynamic and innovative team that works closely with cross-functional partners to identify and resolve issues, optimize processes, and drive business growth.
The ideal candidate should have a in-depth understanding of the optical industry, including prescription optical products, optical retail sales, and opticianry.
Rx Sales Operations Lead Responsibilities
- Develop and implement comprehensive strategies to support optical sales and optician services across multiple sales channels and business areas.
- Collaborate with cross-functional teams to design and implement innovative solutions that enhance the customer prescription buying experience, minimize friction, and optimize Rx ordering processes.
- Support the development of Rx-specific sales proficiency and technology to support prescription ordering and product manufacturing.
- Develop and inform optical product marketing, including copy, instructions, FAQs, educational guides, and other materials to inform and educate consumers about Rx products and their eyewear needs.
- Develop training programs for customer service representatives and opticians, and provide expert opinions and input to help resolve customer issues.
- Manage day-to-day operations, leveraging operational data to identify areas for improvement and ensure seamless execution of order processing, fulfillment, and customer service activities.
- Serve as a subject matter expert on state-level dispensing requirements and best practices ensuring adherence to relevant regulations and standards for prescription eyewear.
- Stay up-to-date with industry trends, emerging technologies, and best practices in opticianry, applying this knowledge to drive innovation and improvements.
- Establish workforce requirements to achieve customer service objectives, including hiring, training, and development of staff.
Minimum Qualifications
- 5+ years of experience in optical industry with expertise in optical sales and prescription products
- Experience in managing optical sales and optician services within optical practices and/or optical retail locations
- Experience training and developing staff in optical sales, prescription products, and optician services.
- Experience with Rx compliance requirements and regulatory standards
- Experience working with cross-functional teams.
- State licensure (if applicable) and/or ABO Certification in non-licensed states
Preferred Qualifications
- Experience working independently and adapting in a fast-paced, entrepreneurial environment
- Experience establishing business operations in a healthcare setting
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$166,000/year to $232,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .