Operations Partner Success Manager
Sunnyvale, CA • Full Time
Meta
Facebook Reality Labs
Program Management
The Operations Partner Success Manager role is focused on ensuring the smooth operation and ongoing success of business partnerships by managing the day-to-day operational aspects of the partnership, including onboarding, performance tracking, issue resolution, and communication; with the primary goal of maximizing mutual value and achieving strategic goals through efficient processes and data-driven insights.
Operations Partner Success Manager Responsibilities
- Partner Onboarding - Develop and execute a structured onboarding process for new partners and products as it relates to plan to deliver activities.
- Performance Monitoring - Regularly track key performance indicators (KPIs), identifying areas for improvement and proactively addressing potential issues.
- Issue Resolution - Act as the primary point of contact for partners regarding operational challenges, coordinating cross-functional teams to resolve issues promptly from plan to deliver, including Electronic Data Interchange (EDI) integrations
- Process Improvement - Identify operational inefficiencies and implement process improvements to streamline partner interactions and increase efficiency.
- Relationship Building - Foster collaborative relationships with key stakeholders at partner companies, building trust and collaborating on mutual goals
- acting on behalf of the partner to the supply chain and on behalf of the supply chain back to the partner. Internal cross-functional partners include Sales, Logistics & Fulfillment, 3rd Party Logistics, Business Enablement Team, Order Management and more.
- Process Documentation - Responsible for creating and maintaining all documentation (playbooks) for various partnership models
- examples include “how to transition an account from direct to indirect” or “how to enter a new country”.
- Partner Compliance - Responsible for creating and maintaining documentation for all customer support models including Value Added Services (VAS), logistics agreements, and associated costs for continuous review of mutual profitability.
Minimum Qualifications
- Business Operations Experience - Business savvy, business sense, and broad business knowledge of business operations, sales processes, and partner management strategies as it relates to both vendor and partner supply chains, including similar roles with major retailers.
- Resilience - Experience of adapting to changes, driving impact across stakeholders, resourcefulness and high standards of quality, while ensuring business continuity.
- Project management - Examples of managing complex projects, ensuring milestones are effectively communicated and met across multiple teams.
- Customer Compliance Proficiency - Experience navigating EDI issues, labeling requirements and other order to deliver phases.
- Effective Communicator - Proven experience in successful negotiation and influencing in collaborative and deadline-focused environments with internal and external teams at all levels.
Preferred Qualifications
- Familiar with Microsoft Excel, Tableau, Oracle Fusion and WERC Smart and/or other Product Lifecycle (PLC) systems
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$113,000/year to $163,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
APPLY NOW
Find your role
Explore jobs that match your skills and experience. Search by technology, team or location to find an opening that’s right for you.
View jobs
Careers
Follow us
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .