Program Manager, Vendor Capacity Planning, Integrity and Support Operations
Austin, TX • Full Time
Meta
Global Operations
Online Operations
Operations
Program Management
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Vendor Capacity Planning drives strategic workforce planning to match the global supply of our vendor workforce with the highest demand priorities of the business. As a Program Manager, you will analyze the current capacity, efficiency, and effectiveness of the reviewer workforce to evaluate and enable supply-side optimizations, inform demand-side levers, and achieve optimal business outcomes. Additionally, you will act as a consultant to internal partners, informing capacity decisions and work allocation that directly impacts Meta's Integrity mission to protect people and businesses, and preserve voice and economic opportunity across Meta's platforms.
Program Manager, Vendor Capacity Planning, Integrity and Support Operations Responsibilities
  • Act as a consultant to the Integrity and Support business, validating resourcing requirements and providing input into data-driven strategies.
  • Provide forward-looking supply forecasts while continuously monitoring and identifying improvement opportunities for key performance metrics.
  • Work closely with vendor partners to communicate staffing needs and ongoing performance management, including adherence to delivery, attrition and key service level agreements expectations.
  • Partner with technical teams to optimize systems and tooling for vendor capacity utilization.
Minimum Qualifications
  • 5+ years of experience with large scale operations
  • Experience working collaboratively and influencing in a cross-functional, global environment
  • Analytical and problem-solving skills with experience developing actionable insights and resolving issues strategically
  • Experience working through ambiguity and driving results in a highly dynamic, rapidly changing space
Preferred Qualifications
  • B.A. or B.S. degree in a related discipline such as Business Management, Operations Management
  • Experience in FP&A, capacity planning, strategy, consulting, vendor management, or workforce management in an Operations environment
  • Experience with analytical tools (Excel, SQL, etc)
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

$96,000/year to $136,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.


Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .

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