- Work with internal stakeholders and cross-functional product development and data teams to understand business process and system needs, and support the implementation and delivery of digital products
- Conduct analysis to interpret high impact business needs and translate them into system requirements
- Subject matter expert in Enterprise Support Solutions system and tools ecosystem to enable continuous system improvements
- Define project scope, goals, and deliverables to enable delivery of business goals
- Use data to define success metrics for the projects, measure current state, and track achievement of results
- Monitor and analyze system fit for purpose
- and make recommendations for improvements
- Build a network of stakeholder relationships and partnerships to enable team to execute effectively to our project goals
- Collaborate with stakeholders to gather business requirements
- Assist with product adoption, internal product marketing, testing, review and feedback gathering
- Develop and maintain technical documentation and process maps
- Assist in the development of project plans, resource needs, risk/mitigations, stakeholder engagement and communications to effectively manage delivery of projects
- 3+ years of experience in systems analysis roles within software/application development environment, digital product consulting or implementing digital products for internal business functions
- Demonstrated understanding of IT operations and processes
- Experience with business process mapping and analysis
- Experience with project management methodologies (e.g. Agile, Waterfall)
- Demonstrated communication and information presentation skills across various audience
- Demonstrated use of data to solve business problems, utilizing data to assess business opportunities and narrow solution options
- Demonstrated experience in navigating ambiguity through clarification of assumptions and identification of risks
- Data driven, process & detail oriented
- Certification in Business Analysis or related field (e.g. CBAP, CCBA)
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