Global Shop in Shop, Strategy Operations Manager
Seattle, WA • Burlingame, CA • Full Time
Meta
Facebook Reality Labs
Program Management
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We are seeking an experienced Strategy and Operations Manager to join our Global Shop in Shop team. As a key member of this team, you will be responsible for ensuring the operational efficiency and effectiveness of our stores, including performance management processes, store compliance, measurement, and employee incentives. Additionally, you will work with account and product teams to define the ongoing strategy and alignment with Meta’s overarching retail plan.
Global Shop in Shop, Strategy Operations Manager Responsibilities
  • Develop and implement operational processes and procedures to drive efficiency and effectiveness in our stores
  • Work closely with the Field Sales Manager to develop and conduct audits and secret shops to ensure compliance with company policies and procedures
  • Manage employee-seeded device asset management, including tracking and reporting
  • Develop and implement contests and incentives to drive sales and customer engagement
  • Create and maintain dashboards and reports to track key performance indicators
  • Analyze data to identify trends and opportunities for improvement
  • Collaborate with cross-functional teams to develop and execute business strategies
  • Ensure compliance with all relevant laws, regulations, and company policies
Minimum Qualifications
  • 5+ years of experience in retail, ecommerce, or a related field
  • Effectively work in a fast-paced environment, prioritizing multiple tasks and projects while maintaining a high attention to detail and ensuring accuracy
  • Built business acumen, analytical, and problem-solving skills
  • Formalized communication and interpersonal skills
  • Can analyze data and make informed decisions
Preferred Qualifications
  • Experience in consumer electronics retail
  • Experience working with external agencies and vendors
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

$142,000/year to $202,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.


Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .

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