Continuous Improvement Manager
Los Angeles, CA • Austin, TX • Seattle, WA • Burlingame, CA • New York, NY • Full Time+ 4 more•Full Time
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Meta
AR/VR
Operations
The Reality Labs Developer Success team plays a critical role in connecting Mixed Reality developers with consumers looking for innovative and immersive experiences. As the popularity of the Meta’s Horizon platform continues to grow, we are seeking individuals with experience of setting and meeting ambitious targets to join our team and help scale our Integrity review operations.
We are seeking an experienced Continuous Improvement Manager to join us in this exciting journey. This individual contributor will collaborate closely with Policy Operations & Vendor Operations Managers to define & implement a data-driven continuous improvement strategy.
Continuous Improvement Manager Responsibilities
- Develop and implement an operations maturity framework to elevate integrity operations, ensuring a robust scaled app review system.
- Leverage advanced SQL and data analytics to perform in-depth analyses focused on operational improvements, including review quality, service level agreements (SLA), and platform integrity metrics.
- Leverage data to improve decisions and drive actions by creating business stories that are clearly and concisely communicated through a wide range of relevant communication and presentation tools and techniques.
- Foster a continuous improvement approach across the team by promoting an analytically problem-solving approach.
- Design and establish new measurement systems to track and enhance review quality and other key performance metrics.
- Collaborate with cross-functional engineering teams to devise strategies for the seamless integration of human review processes with automated detection systems.
- Partner with internal human review tooling teams to drive enhancements and improvements in review tools.
Minimum Qualifications
- 5+ years of experience in integrity operations, program management, internet technology or management consulting.
- Experience in scaling integrity operations within a scaled app store or content platform environment.
- Advanced SQL and data analytics experience, with experience leveraging these skills for operational insights.
- Cross-functional collaboration experience with internal tooling teams and detection engineering groups.
Preferred Qualifications
- BA/BS degree in a relevant field highly preferred, such as Business Administration, Operations Management, or Computer Science.
- Analytical and problem-solving experience, with a commitment to fostering continuous improvement.
- Experience in the technology industry, specifically in app review or trust and safety operations at scale within major app or content platforms, with direct exposure to industry trends and best practices.
- Experience in designing and implementing measurement systems to enhance review quality and operational metrics.
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$129,000/year to $185,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .