Program Manager, Help Center Team
Austin, TX • Menlo Park, CA • Seattle, WA • New York, NY • Full Time+ 3 more•Full Time
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Meta
Global Operations
Operations
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The Help Center team is focused on empowering people to successfully use Meta products by providing effective and accessible help that resolves issues. We manage help center and scaled support content for the billions of people who use Meta’s family of apps, business tools and hardware products. Our mission is to build the most reliable and innovative help ecosystem in the world, where people can easily self-resolve any issues they have when using Meta products. Meta is looking for a program manager to join the Help Center team and build and manage scaled programs that enable content operations. They’ll be expected to work with a global cross-functional team in a fast-paced environment to develop metrics and implement solutions to achieve operational efficiency and improve support experiences.
Program Manager, Help Center Team Responsibilities
  • Build, deploy, and maintain programs across the team that enable efficient content operations.
  • Develop and operationalize best practices for managing high-quality help and support content at scale.
  • Build cross-functional partnerships that help support the Help Center team’s strategic priorities.
  • Contribute to tooling and platform roadmaps with engineering and data partners, providing regular updates to all stakeholders and re-prioritizing as needed.
  • Use problem solving skills to resolve large and complex business problems.
Minimum Qualifications
  • 4+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team.
  • 3+ years of program management experience driving end-to-end initiatives independently.
  • Experience working in, communicating with, and leading global cross-functional project teams.
  • Experience navigating ambiguity and achieving outcomes in fast-paced environments.
  • Experience measuring impact against operational metrics.
  • Strategic thinker with analytical and problem-solving skills.
Preferred Qualifications
  • Experience in online operations and/or content management at a technology company.
  • Experience working with engineering teams.
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

$93,000/year to $136,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.


Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .

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