Our UX Research team is designing for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them. Facebook Inc. UX researchers tackle some of the most complex challenges to gain deeper insights into how people interact with each other and the world around them, and work collaboratively to contribute new ideas to products that impact the experiences of billions of people on a global scale.
We employ a variety of qualitative and quantitative methods to accomplish our goals, including surveys, focus groups, field studies, usability tests, and 1:1 interviews. We value a diverse range of perspectives and stem from many different backgrounds—geographically, culturally, educationally, philosophically. We come from industry and academia, with roots in anthropology, design research, economics, HCI, human factors, market research, political science, sociology, social computing, and social psychology, among others.
Facebook Inc. is looking for a UX Research Leader with research, communication and people management skills. Facebook Inc. is a diverse set of products – it's ripe for research. But figuring out the right research, the appropriate involvement, and the ideal touch points is a delicate balance, especially in a process-averse culture. What makes a good candidate? Someone who has exceptional research skills, but who also understands the balance between scrappy and rigor, and ultimately how research translates into design and product decisions. It's not enough to answer interesting questions about user behavior; our team focuses on impact. You will oversee a team of world-class researchers across a key product vertical, and across multiple research disciplines.
UX Research Leader Responsibilities
Manage a research team that is large in size and/or complexity.
Manage completely independently, including other managers.
Identify problems and provide solutions.
Set clear expectations and goals for individuals and the team.
Communicate clearly and effectively across all organizational levels.
Make staffing decisions based on business priorities, both short term and long term, as well as team strengths and motivation.
Adjust management style to effectively get the most out of each team member.
Shape team strategy, identifying risks and prioritizing opportunities.
Identify gaps and solutions for future growth and scale within the team or organization, including system, product, function, partnership, culture and/or organization opportunities.
Responsible for the quality of the team, including coaching, growing IC's and managers (if applicable) and coaching under-performing team members.
Build a diverse and an inclusive environment across the team, model inclusive behaviors, and hold managers accountable.
Give clear, actionable feedback on a timely basis.
Partner with the recruiting organization to help deliver top talent.
Drive team execution, culture, and process across the FB research community.
Become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.
Mentor other managers (research or cross functional) at their level or below, especially coaching first time managers and those managers new to Facebook Inc.
Have a point of view about strategic decisions, using insights from the team. Understand how to influence stakeholders and leaders to implement the best ideas.
Bachelor’s degree or significant experience conducting UX research with meaningful business impact
18+ years of experience conducting and/or studying research post-Bachelor’s degree
5+ years of experience directly managing, coaching and developing full-time researchers
Experience directly managing across different research methodologies
Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)
Experience building teams over time through hiring, growing, and retaining high-performing researchers
Experience building and setting research strategy that connects with business strategy
Track record of translating research into business impact
Experience working with a variety of cross functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)
Experience with consumer products, consumer insights, or product development
5+ years of UX research experience
1+ years experience managing managers
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to email@example.com
(Colorado only*) Estimated salary of $221,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)