Manager, ERAD Solutions

Manager, ERAD Solutions
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Our data centers, and the tens of thousands of servers installed in them, are the foundation upon which our rapidly scaling infrastructure efficiently operates and upon which our innovative services are delivered. Meta is at the leading edge of the global data center industry both in terms of how data centers are designed and operated. Meta is seeking a manager to join the Infrastructure Data Centers team to support the ERAD team that designs, develops, and deploys media sanitization and destruction solutions across the fleet. This role will lead a team that creates and operationalizes industry leading solutions to ensure data security at scale across the data centers and edge infrastructure. Process improvement and innovation (e.g. via process, software, and robotics) are at the core of the continuous modernization and evolution of this operation. This person should enjoy working in a fast-paced environment where adaptability, empathy, and experimentation will be key to their success. This position is full-time.
Manager, ERAD Solutions Responsibilities
  • Manage and lead a strong technical team of 5+ operations program managers responsible scaling, improving, and expanding operations for IT asset disposition services across the Meta fleet.
  • Lead a product management oriented approach to the development of long-term strategy, development of solutions (inclusive of system, process, and hardware), and operationalize across the fleet.
  • Maintain operations of global data eradication functions (e.g. incident management, change management, new product introduction) to support field operations at data centers and at the edge network.
  • Demonstrate in-depth knowledge of strategy, goals, and priorities of our stakeholders and partners. Act as a bridge to align various Engineering and Data Center teams towards common vision/goals through collaboration and influence.
  • Work with peer organizations to develop solutions for cross functional issues and support requirements associated with innovation, process improvement, new product introduction, non-standard products, data/analytics, tooling, operational continuity, and construction/retrofits.
  • Develop and manage to Key Performance Indicators (KPI) for the services provided.
  • Be a thought leader within the organization, someone who can help advance strategy globally and challenge others in the organization to change.
  • Approximately 10-20% travel required.
  • Develop lasting partnerships with customer teams, product management, program management, engineering, software engineering and other related groups to build and improve our ever-growing large-scale distributed infrastructure and product environment.
  • Empower staff to develop their careers, matching their strengths with projects tailored to their skill levels, long-term skill development, personalities, and work styles.
  • Help build and enrich an inclusive work environment comprised of people from diverse backgrounds.
  • Assess employee performance on an ongoing basis, address under-performance, and recognize and promote performance.
  • Work closely with dedicated recruiting staff to expand the team including interviewing candidates, participating in conferences/events, and on-boarding new employees.
Minimum Qualifications
  • 10+ years overall industry experience including 4+ managing a technical team operating and improving operations.
  • Bachelor’s or Master's degree in Computer Science, Engineering, Management Information Systems or related field.
  • Track record of successfully implementing, managing, and scaling infrastructure programs (data centers, capacity, networking, hardware, software, or ITAD operations). Leveraging data and partner feedback to inform decisions and design forward.
  • Experience working in environments that focus on the Customer.
  • Successful track record in building strategies and solutions to meet Customer needs.
  • Organizational, communication, interpersonal, relationship building skills conducive to collaboration and experience working in a cross-functional, matrix management environment consisting of functions such as software engineering, hardware engineering, infrastructure, production engineering and business operations teams.
  • Experience in the building, development, and management of a team.
  • Experience to deal with high levels of ambiguity in performing roles and delivering results.
  • Experience in developing, implementing and/or running operational process that are used to scale and support global operations.
  • Experience translating strategic initiatives into roadmaps, defining tooling, processes, operations and driving execution.
Preferred Qualifications
  • 3+ years of experience leading data center or technical organizations where high availability is a requirement.
  • Product management experience inclusive of user experience design.
  • Data center, network, content distribution network, hardware and/or server infrastructure experience.
  • Process improvement experience (e.g. lean, six sigma).
  • Demonstrated track record of delivering business value using technology solutions in high-tech operations space.
  • Communication skills and demonstrated attention to detail.
  • Experience to quickly adapt, learn new skill sets, and experience creating a solid understanding of operational challenges.
  • Interpersonal skills, including relationship building and “roll-up the sleeves” type of collaboration within a diverse, global, cross-functional team.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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