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Meta’s Enterprise Products team is responsible for building user-friendly, scalable, and robust enterprise applications.
Meta is seeking an experienced Product Operations Specialist with a strong background in driving operational excellence, particularly for production support. The ideal candidate will have a hands-on approach to ensuring rigor and standards are adhered to in all aspects of the role. The candidate will also have strong working experience with a Managed Service Provider (MSP).
Reporting to the Manager of Release Management, the Product Operations Specialist will be responsible for ensuring the continued performance of our production support environment and MSP Program.
Product Operations Manager Responsibilities
- Manage and oversee the performance of MSPs supporting Enterprise Products key workstreams ensuring they meet contracted scope and agreed SLAs.
- Leverage your experience in production support to identify areas for improvement and drive the implementation and governance of best practices and standards.
- Use data analysis and impact metrics to inform and influence new strategies and tactics that improve product support operations.
- Develop and maintain strong relationships with MSP Service Delivery Managers and key Enterprise Products Leads to ensure effective collaboration and communication.
- Act as primary escalation point for our Production Support program and manage/coordinate the resolution of issues or complaints.
- Collaborate with Product Operations partners and contribute to monthly Operations Review meetings.
- Attend and lead the Weekly/Monthly/Quarterly governance meetings with the MSP, challenging the norm and striving for excellence.
- Continuously monitor and track the performance of our Production Support environment, providing recommendations for improvement and driving continuous service improvement initiatives.
- Become the main POC when it comes to the transition of additional scope to MSP - support and coordinate through the transition lifecycle.
- Proven ability managing change, implementing new processes and driving continual service improvements.
- Responsibilities may be extended to include other areas of Product Operations / Release Management and the successful candidate will need to up-skill to have a working knowledge of these areas.
Minimum Qualifications
- 8+ years of experience managing production support, MSPs, and operations
- Experience in managing and delivering a successful Managed Service Provider program, consistently meeting or exceeding SLAs
- Experience in delivering large scale Managed Service Provider transitions
- Experience in leading and supporting Service Delivery teams
- Experience of Service Management and Production Support disciplines, processes, concepts and best practices
- Work effectively in a fast-paced and dynamic environment
- Analytical, problem-solving, and decision-making skills
- Bachelors degree in business, technical discipline or relevant experience
Preferred Qualifications
- ITIL Certification and experience operating within the ITIL process framework.
- Experience conducting deep analyses
- Experience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performance
- Strong communication and interpersonal skills
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
$157,000/year to $218,000/year + bonus + equity + benefits
Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base salary, Meta offers benefits. Learn more about benefits at Meta.
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Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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