Vendor Enablement Lead, Small Business Group
Austin, TX • Full Time
Meta
Global Operations
Small Business Products & Solutions
Program Management
Operations
As a Vendor Enablement Lead you will play a crucial role in managing day-to-day operations for the Small Business Group. Meta uses a range of tools that facilitate operations in Small Business Group. Given the fast pace environment Meta operates in, these tools require constant updating and improving. This role will be focused at ensuring infra stability for our Small Business Group sales/business operations teams, dealing with issues related to various tools and systems and developing enthusiasm to help teams solve them, both short term & long term, in collaboration with multiple cross functional partners. This position is pivotal in ensuring our outsourced vendors operate efficiently by swiftly identifying and resolving issues, configuring systems accurately, and implementing tooling changes effectively.
You will collaborate with external vendors and a diverse range of internal cross-functional teams, reporting to the Head of Vendor Enablement.
Vendor Enablement Lead, Small Business Group Responsibilities
- Oversee the management of issues and tasks related to sales tools, ensuring prompt and effective communication with internal and external stakeholders
- Coordinate with multiple stakeholders to resolve day-to-day issues, provide regular updates, and identify and escalate critical issues
- Manage the onboarding and offboarding of Meta tools and systems, ensuring proper configuration and troubleshooting access issues
- Promote process standardization and enhancement across all sites, analyzing existing processes, developing and implementing improvements, and training vendors and internal teams on new processes
- Gather and analyze data to identify trends and develop actionable recommendations for process improvements
- Support the deployment of tech projects, including coordination, implementation, user testing, and troubleshooting
- Troubleshoot issues and provide timely resolutions to ensure the successful operation of sales tools and systems
- Collaborate with multiple stakeholders, including IT teams, vendors, and internal teams, to drive process improvements and resolve issues
- Develop and implement process enhancements, and train vendors and internal teams on new processes to ensure seamless adoption and operation
Minimum Qualifications
- 2+ years of experience in Business Operations, Vendor Operations, or Business Analytics
- Experience with planning and a detail-oriented approach to problem-solving
- Proven experience with multitasking, prioritizing, and experience working with minimal supervision
- Effective communication skills, with experience to present insights and recommendations effectively
- Experience in task triaging, IT help desk support, or inbound ticket management
Preferred Qualifications
- Bachelor's degree preferred or equivalent practical experience
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$36.54/hour to $113,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .