The Service Operations Team has the responsibility for evaluating technologies and developing solutions that allow Meta to support products delivered to the market at scale. Meta seeks a Service Operations Engineer focused on refurbishment and remanufacture, factory setup and supplier qualification. We are looking for a slightly impatient individual willing to face down their fear of failure to accomplish bold things. The role of a Service Operations Engineer is complex and is required to be led by someone who is both technically proficient to work with the engineering design teams, but also experienced in supply chain and remanufacturing to bring that hardware process and technology into the mass production. Your role will be to act as the interface between the Meta Engineering, Supply Chain, and Manufacturing teams to implement and execute comprehensive service solutions for our products.
Service Operations Engineer Responsibilities
- Drive DFx (Reworkability, manufacturability, cost, poka-yoke) initiatives and conduct serviceability assessments including component usage analysis
- Collaborate with manufacturing test engineering and manufacturing partners to develop robust test stations and on-device calibrations
- Led repair process development, device and sub-assembly traceability, and implement strategies to reduce bounce rates
- Drive repair qualification including factory yields, UPH, efficiency & utilization targets, product repair and reworkability metrics
- Enhance remanufacturing process for scaling, optimization, quality, and efficiency
- Coordinate with both foreign and domestic suppliers to establish technical and remanufacturing processes during product development and volume remanufacturing ramp-up
Minimum Qualifications
- BS or MS degree in engineering or related field
- 5+ years of experience in repair manufacturing, production line qualifications in NPI & sustaining phase
- Experience with hardware development and manufacturing process, FATP components and systems, yield improvements, floor layout planning, line balancing and UPH planning
- Experience with two or more of the following manufacturing engineering aspects: fixture design and development, process engineering, manufacturing test development, returns analysis
- Experience with domestic and/or international tooling vendors and tooling related supply chain
- Experience with considerations of building hardware and tooling technologies
Preferred Qualifications
- Experience in conducting multi-factorial DOEs, ANOVA, and SPC methodology
- Experience with automation assembly and inspection tool development
- Experience building cross-functional relationships at all levels of the organization
- Experience in driving results, motivate, and instill a sense of urgency in others
- Experience in a leadership position and achieve results with minimal supervision
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$139,000/year to $200,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .