Business Performance Analyst, Payments Risk Operations
Austin, TX • Full Time
Meta
Global Operations
Operations
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The mission of the Payments Risk team is to serve our global community by providing payment support and protecting individuals and businesses against financial abuse. Within the Risk Operations team, Business Performance Team is responsible for overseeing day-to-day fraud management for Meta's suite of payments products. We define performance metrics, build monitoring and alerting systems, analyze new fraud trends, scale operational workflows, and build and manage rules to detect and prevent abuse.
Business Performance Analyst, Payments Risk Operations Responsibilities
  • Leverage analytics to drive key performance metrics related to fraud losses, false positives, and operational efficiency
  • Apply a data-driven approach to identify, understand, and scope emerging fraud trends and support abuse on Meta's platforms
  • Design automation rules and new features/signals to deflect bad actors and prevent abuse of our scaled support workflows.
  • Partner with Data Science, Product, Engineering and Operations teams to solve problems at scale.
  • Willingness to learn new internal tools and systems.
Minimum Qualifications
  • 3+ years experience doing quantitative analysis
  • Experience with analyzing metrics and dashboards to quickly identify anomalous spikes/drops
  • Experience manipulating large data sets in SQL or equivalent, and drawing actionable insights from data
  • Experience with creating dashboards that help the business understand key performance drivers.
  • Demonstrated experience of performing root cause analysis that require investigative skills to understand how user behavior interacts with backend systems and infrastructure
Preferred Qualifications
  • Bachelor's degree in Business, Science, Engineering, or Economics
  • Experience in at least one scripting language (PHP, Python, Perl), statistical software (R, SAS, SPSS), or data visualization tool (Tableau)
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

$34.62/hour to $109,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.


Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .

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