Enterprise Engineering Engagement delivers internal end-user technical support that drives productivity at Meta. We are a dynamic, diverse and globally dispersed team of IT professionals. Our mission is to unlock every individual’s productivity and to this end, we are undertaking an exciting transformation roadmap across our tooling and processes. As we progress our digital strategy transformation, with a focus on self-service, dynamic, and targeted “right channeled” solutions, we are seeking a Content Strategist to work within our Service Experience team. The Service Experience Team is a multidisciplinary team of experts spanning Customer Experience, Quality and Knowledge Management and responsible for initiatives that are part of the Global Transformation Program. This team partners most closely with Business Analysts, Engineering, Product Managers, Data Analysts, UX researchers, and strategic teams that represent various operational processes and programs. We’re looking for an expert in technical knowledge strategy, creation, implementation and management. This position will be responsible for the development of content, evolution of content management strategy, governance, measurement frameworks, content testing and analysis, editorial calendars, content audits and performance analysis. This role requires collaboration across the organization to understand and position the work based on business priorities, key messages, and value propositions, hands-on strategy formulation, qualitative research, and integrating content experiences across platforms into comprehensive digital experiences. You are an resourceful and execution-focused individual responsible for driving programs, projects and milestones to achieve strategic goals. You believe every touchpoint within our organization is a chance to make the customer’s experience remarkable. You will partner with user researchers to review touchpoints to gain insights from the customer’s unique perspective and champion opportunities to deliver user friendly content. You have proven communication and story-telling skills (visual and non-visual), can demonstrate customer empathy and have an analytical mindset. You consistently and proactively take on and scope large and/or ambiguous projects and drive cross-functional teams to solve them.