Process Specialist, Risk Operations
Austin, TX • Full Time
Meta
Global Operations
Program Management
Risk Operations are responsible for scaled workflows and actor-level investigations that protect people from financial fraud. We partner closely with product and engineering to reduce revenue loss for Meta across a wide range of payments products - Ads, Donations, Creator Monetization, Commerce, Messenger & WhatsApp Payments, and others. Example problems we support include the use of stolen credit cards, payment account compromise, and intentional non-payment - problems that harm both people and Meta’s financials.
The Risk Process Specialist is responsible for designing and scaling operational workflows related to fraud mitigation and customer support for enforcement appeals. They partner with multiple teams to ensure our tools and methods are constantly improved to support new product launches and in response to the ever-changing fraud landscape. They provide insights relating to the customer experience for necessary product and process improvements so that we can reduce the impact of our risk systems on legitimate customers.
Process Specialist, Risk Operations Responsibilities
- Become an expert in core risk infrastructure, tools, systems, and data.
- Demonstrate in-depth knowledge of process design, driving efficiencies, identifying gaps and implementing improvements.
- Collaborate with our Risk Operations team in determining fraud review and support requirements that allow products to scale.
- Develop project schedules based on the product requirements, technical challenges, tooling lead-times and business needs.
- Ensure project documents are complete, current, and available for staff and leadership review.
- Create and maintain documentation of all workflows and processes owned by the team.
- Partner with Product, Engineering, Research, and Operations teams to solve problems at scale.
Minimum Qualifications
- 2+ years of experience working in financial operations, trust & safety, or a related team
- Experience managing multiple competing projects and priorities in a dynamic environment
- Problem-solver with proven execution and experience to influence and coordinate with cross-functional teams
- Experience communicating issues and insights to both technical and non-technical audiences
- Proven track record of working effectively with cross-functional teams across different regions, including Europe, Asia, and Americas
Preferred Qualifications
- 4+ years of experience working in a financial operations environment
- 3+ years of experience working on a trust or safety related team
- Demonstrated experience mapping and analyzing complex workflows and user interactions
- Financial or regulatory compliance experience, with understanding of relevant industry standards and requirements
- Experience developing and delivering high-quality training programs and materials for internal and external teams
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$34.62/hour to $109,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .