Retail Operations Program Manager
Seattle, WA • Burlingame, CA • New York, NY • Full Time+ 2 more•Full Time
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Meta
AR/VR
Data & Analytics
Facebook Reality Labs
Sales & Marketing
Online Operations
Operations
Sales
The Core Solutions team empowers Reality Labs to grow revenue by building industry leading sales capabilities that power efficient operations and unlock data driven insights for the sales organization.
We are seeking an experienced Retail Operations Program Manager to join our team. This person will be responsible for developing, implementing, and managing retail operations programs across all existing and future partners, supporting field sales teams, field merchandising teams, physical merchandising, and online/digital teams.
Retail Operations Program Manager Responsibilities
- Develop and implement retail operations programs to drive efficiency, productivity, and customer satisfaction
- Collaborate with cross-functional teams, including channel marketing, sales, logistics, and external partners to align and drive program goals and objectives
- Analyze retail operations data to identify areas for improvement and solutions to address them
- Develop and manage relationships with retail partners, external vendors, and internal stakeholders
- Create and manage program budgets, timelines, and resource allocation
- Develop and deliver program performance reports and presentations to leadership and stakeholders
- Identify and mitigate program risks, and develop contingency plans as required
- Develop and implement change management plans to ensure seamless execution of retail operations programs
- Support field sales teams by development of sales enablement tools and training programs, management of sales incentives and promotions, analysis of sales performance data to inform sales strategies
- Support merchandising teams through, auditing merchandising compliance to guidelines and standards, management of in-store fixtures databases, manage reporting of merchandising effectiveness data, support mystery shop and customer insights reporting
Minimum Qualifications
- 5+ years of experience in retail operations, program management, or a related field
- 3+ years of experience in managing retail operations programs, including budget management, timeline development, and resource allocation
- Experience with data analysis and visualization tools, such as Tableau, PowerBi, or Alteryx
- Proven track record of success in leadership communication, project management, and problem-solving skills
- Capacity to work in a fast-paced environment and prioritize multiple projects simultaneously
- Bachelor’s degree in a relevant field (e.g., Business, Economics, Statistics, or Data Science).
Preferred Qualifications
- Experience in the consumer electronics industry
- Knowledge of retail partner guidelines and processes
- Experience managing budgets and developing financial models
- Certification in program management, such as PMP or Agile
- Experience with data modeling and analysis, including SQL and data visualization tools
For those who live in or expect to work from California if hired for this position, please click here for additional information.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$126,000/year to $178,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form.
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Equal Employment Opportunity
Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need assistance or an accommodation due to a disability, fill out the Accommodations request form .