May 20 2020

Behind the Scenes with a Community Integrity Engineering Manager

By Meta Careers
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Engineering managers are builders at heart. Their teams are protecting our community, creating the future of AR/VR experiences and revolutionizing the way people connect, communicate and collaborate at work. In our series, ‘Behind the Scenes with an Engineering Manager,’ we’ll introduce you to inspiring Meta team members and give you an inside look at the work they’re doing and the impact their teams are having around the world.
Meet Claudia E., an engineering manager on the Community Integrity team in London.

A day in the life

“No two days are the same, and that’s why my job is so fun,” Claudia shares. “I would say 40 percent of my time during any given week is spent on people management, and the other is cross-functional work. My team of software engineers is experienced and rely on each other to get to the best technical solutions and tradeoffs, so I don’t spend a lot of time reviewing their code. I help resolve disagreements and major architectural decisions, and watch out that we dedicate enough time to technical improvements alongside evolving the product.” To do this, she works closely with product management, design, analytics and other engineering teams.
Claudia finds joy in her team members’ development. She uses her weekly one-on-ones with them to ensure they’re growing and learning, or discuss challenges they may be facing. “Someone might come to me with the bare bones of a product, and helping guide them to success is really exciting. When I see changes my team has made directly impact people using Facebook, it’s very inspiring.”
When it comes to her managerial style, Claudia tries to be as flexible and hands-off as possible to give her team members autonomy. “But I also try to recognize when that might be slowing them down. Sometimes, people don’t know what decisions they need to make, so I try to coach them through it, help them ask the right questions and get them on the path that will lead them to the most natural answer,” Claudia explains.

Tackling unprecedented challenges

The Community Integrity team works to protect Facebook’s community from harmful or inappropriate content by building support experiences for the community, AI detection systems to detect malicious content, and human review systems for the thousands of community operations agents worldwide. “Our mission inspires me. Every day, we’re working hard to make Facebook a safe place for people to connect and create community,” Claudia says.
“A lot of the problems we face are new and haven’t been solved before.”
“In the offline world, we have laws and boundaries, but these don’t apply the same way on the internet. That presents an interesting challenge.”
For Claudia and her team of software engineers, their work is focused on identity integrity, making sure people on the platform are presenting themselves authentically. “When we suspect an account is pretending to be someone else, how do we confirm and resolve that?” she says. “And how do we use AI to scale our ability to verify users’ identity, whether that’s because they want to run a political ad, or make financial transactions that legally require verification?”
Claudia adds, “The scale of the problems we are tackling can be daunting. I see my role as helping everyone around me understand how the work they do every day fits into our larger global problems. I try to help them make that connection, so they can independently prioritize the most impactful projects.”

Finding and building community

When Claudia joined Meta after she graduated from university in Germany, she didn’t think she’d end up staying at the London office. “I was only planning to be in London temporarily, but it's been almost five years,” she remarks. “It’s always difficult to live in a culture that’s not your own, but Meta and the London office are so international that it’s easy to find your community here.”
In fact, with almost 100 different nationalities represented, London is one of Meta’s most diverse offices. “Our office is right in the heart of the city, with many pubs, restaurants and shops just around the corner. That, and the fact that people are really social here, makes it easy to connect with coworkers and make friends,” Claudia says.
She continues, “Everyone I work with is really respectful. A lot of team members like having their own space but welcome feedback and are always happy to help each other out. I try to make people ask ‘Who can help me with this?’ Or if they have figured something out, ‘Who can we share this with, who else would benefit?’ I think what makes Facebook so unique is how much we focus on each person’s strengths and passions. As a manager, it’s so rewarding when you find that match between a person on your team and a project they’re passionate about.”
Learn more about the work that the Community Integrity team does here:

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