Jun 20 2022

Business Engineering in APAC: Driving impact with partners

By Meta Careers
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The Singapore office is home to a diverse community of engineers working on impactful products that will shape the future of how people and businesses connect in the APAC region. We spoke with four software engineers who are part of the business engineering organization at Meta where they focus on building tools for the company’s technologies. Read on to learn about how they collaborate with small businesses, developers and other stakeholders to foster economic growth across the region.
"Subeesh B."
“When I joined Meta, I was surprised by how easy it was to find information and collaborate with others. Five years later, the Engineering team has grown significantly, but the culture is the same. Across the company, there’s a genuine motivation to make the platform better for people who use our products. When a team member encounters a challenge, there’s no shortage of people who are eager to help. This sense of community empowers me in my role as a developer support engineer.
My team creates tools and provides support for about two million developers who build apps that integrate with the company’s technologies. We have a lot of responsibility, and our work has a measurable impact. For example, I supported close to 80 developers by unblocking their issues last month. This helped more than one million people who use their apps on a daily basis. Our team also built a bug reporting tool that developers can use to report bugs in one of 16 languages. This project was exciting for us because it made the process of resolving issues much faster and more productive for developers.
Working with local business engineers and our DevOps team gives us the opportunity to drive even greater impact with developers in the region and beyond. It’s this kind of teamwork and our supportive culture that inspires me every day.” —Subeesh B., Developer Support Engineer
"Payal S."
“I’ve always liked to build things, especially tools that millions of people can use. This is why my role as a business engineer is so rewarding. I work directly with businesses that integrate our technologies—like Facebook login, Messenger from Meta, Facebook Jobs and Meta Spark —into their own products. We’re helping them solve problems with communication, hiring, education and even innovation. In the midst of the COVID-19 pandemic, we worked with governments across the region to help them develop Messenger bots that provide critical information and updates to people. Seeing the work we’re doing making a positive impact on people’s lives is exciting.
I define the culture of Meta’s Singapore office with three C’s—collaboration, commitment, and continuous improvement. We collaborate cross-functionally with many teams, ship code in multiple products and challenge ourselves to learn new skills. We also have the opportunity to choose what projects we work on. The environment here in Singapore empowers us to put our passion into our work.” —Payal S., Business Engineer
"Shue Ching C."
“In a former life, I held a government job at a research institute. The work-life balance was great, but I wasn’t growing. At that time, Meta was hiring. I was immediately drawn to the business engineering role because it presented an opportunity to interact with businesses, understand their pain points and help solve their problems.
Now, as a business engineer, I think of myself as the Chief Technology Officer of my clients. These businesses don’t often have teams of people with deep engineering skill sets and bandwidth to integrate with the Facebook app. We work closely with each business partner to understand their needs and create tools. We often ask ourselves, ‘What’s the best solution to address a client’s problem, and how can we make it as simple as possible for them?’ An example is our Event Setup Tool, that makes it super easy for our clients to set up and start advertising on the Facebook app.
"Shue Ching C. with his team at an internal company event."
The Singapore office supports businesses in 11 different countries. Each is diverse: they operate differently, have different cultures and as a result, the challenges vary. This inspires us to think deeper and more creatively about the problems we’re solving. I see growth as the ability to experience new things and tackle new challenges at scale, and the opportunity for growth in Singapore is limitless.” —Shue Ching C., Business Engineering Manager

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