Infra Data Center Technical Program Manager, ERAD

Infra Data Center Technical Program Manager, ERAD
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Reston, VA | Fremont, CA | Remote, US+ 2 more
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Meta is seeking a forward thinking Operations Program Manager to join our Infrastructure Data Centers Site Services team. Our data centers, and the tens of thousands of servers installed in them, are the foundation upon which our rapidly scaling infrastructure efficiently operates and upon which our innovative services are delivered. Meta is at the leading edge of the global data center industry both in terms of how data centers are designed and operated. This person should enjoy working in a fast-paced environment where adaptability and flexibility will be key to their success. The Infra Data Center Business Support team leverages operational efficiencies to develop effective solutions that support all aspects of data center operations. A critical pillar of the ERAD team's role is the adherence to and continuous improvement of our ERAD (data “ERADication”) function, which designs, develops and deploys sanitization and destruction solutions and policy relating to storage media across the fleet. This role will work to develop/advance industry leading vision and strategy as well as help scale operations through partnership with cross functional teams that enable Meta’s growth.
Infra Data Center Technical Program Manager, ERAD Responsibilities
  • Manage day-to-day ERAD operations such as support tasks, media inventory issues, rack/equipment moves, and maintain a closed loop chain of custody.
  • Coordinate ERAD support for non-standard processes including data gathering, document creation, risk assessment and mitigation.
  • Support global expansion of ERAD operations for new and existing sites. Includes execution of pre-commissioning audits to ensure operational readiness.
  • Manage continuous improvement projects by identifying operational pain points and opportunities to improve business practices, and prioritize resources in the areas that will deliver the greatest impact. Conducting process reviews to understand dependencies and define ways to improve efficiency and effectiveness.
  • Collaborate with cross-functional teams and vendors to scale operations through automation, process, and systems/tooling enhancements.
  • Assist with incident management. Investigate incident trends, partnering with data center teams to complete the incident reporting process and root cause analysis. Determine if an incident has broader implications and/or could be repeated at other sites. Support corrective actions.
  • Review operational compliance issues and determine if a technology solution is required or a process correction needs to be made.
  • Enable the delivery of ERAD services before, during, and after an event that disrupts normal operations.
  • Independent and thorough in examination and analysis, along with being consensus-building and results-oriented.
  • 10-20% domestic and international travel required.
Minimum Qualifications
  • Bachelor’s degree in Management Information Systems (MIS), related field, or equivalent practical experience.
  • 6+ years project/program management with demonstrated experience in self-managing complex program delivery in a fast-paced, matrix environment.
  • Business analyst background with experience in requirement analysis techniques/methodologies.
  • Analytical, problem-solving, negotiation and organizational skills with knowledge to focus under pressure.
  • Track record of adapting, learning new skill sets, and gaining an understanding of operational challenges.
  • Proven experience executing on multiple tasks simultaneously.
  • Communication skills and demonstrate attention to detail.
  • Organizational and time management skills.
  • Interpersonal skills, including relationship building and “roll-up the sleeves” type of collaboration within a diverse, global, cross-functional team. Experience influencing others.
  • Resourceful, action-orientated with experience getting things done and overcoming obstacles.
  • Experience working in ambiguous situations and environments.
  • Understanding of large scale environments and/or how to scale.
Preferred Qualifications
  • Data center, hardware, and/or server infrastructure experience.
  • Demonstrated track record of delivering business value using technology solutions in high-tech operations space.
  • Familiarity with regulatory and compliance frameworks relevant to technology and social media.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to
(Colorado only*) Estimated salary of $162,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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