Learning Business Partner, WhatsApp Onboarding

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Learning Business Partner, WhatsApp Onboarding
WhatsApp iconWhatsApp
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WhatsApp is looking for an experienced Learning Business Partner to join the WhatsApp Learning team. This position will partner with multiple teams within WhatsApp to help evolve and execute on a strategy for how we develop and enable our global organization. This individual will work key cross functional teams to ensure that we continuously align business priorities with the performance expectations of our employees. The ideal candidate will have a strong passion for WhatsApp and for developing individual performance by building innovative learning solutions. This is a full-time position.
Learning Business Partner, WhatsApp Onboarding Responsibilities
  • Facilitate WhatsApp Orientation program (2x month) for North & Latin America employees
  • Oversee WhatsApp Orientation speaker coordination and stakeholder communications, recommend improvements to the program to our Learning Experience Design team
  • Conduct learning needs analysis to assess the state of the business, identify key performance indicators, and identify skills/knowledge gaps
  • Design, develop, implement, and evaluate learning solutions in close partnership with Subject Matter Experts, Learning Experience Design, and Learning Operations teams
  • Closely partner with, build, and sustain relationships with WhatsApp leaders to gain a deep understanding of business goals and priorities to make informed, data-driven decisions about building learning opportunities
  • Develop and maintain a network of strategic relationships across key stakeholders from all over Meta
  • Architect innovative and agile learning solutions to help our global employees grow and thrive at WhatsApp
  • Define and document performance enablement recommendations
  • present, gather feedback, and revise accordingly
  • Serve as an advocate for the learner by organizing audience research to inform design and determine outcomes, reviewing learning data provided by the Learning Operations team
  • and applying actionable insights to potential learning and performance enablement solutions
Minimum Qualifications
  • Demonstrated experience communicating effectively with a variety of audiences, including executive leadership, and manage multiple stakeholders simultaneously to synthesize ideas and learning program feedback
  • Demonstrated experience using the ADDIE content development model, adult learning theories, and instructional design methodologies to build effective learning solutions
  • BA/BS degree in Learning & Development, Education, Instructional Design, or other related field
  • Demonstrated experience in learning project management and running strategic projects with global, cross-functional teams
  • Demonstrated experience championing company culture
  • Demonstrated experience facilitating in both virtual and live classroom environments
  • Demonstrated experience developing and executing a comprehensive strategy for learning programs
  • Demonstrated experience analyzing learning data/trends to drive improvements to learning experiences
  • Demonstrated experience defining and establishing program Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs)
  • Demonstrated experience building learning solutions using a variety of modalities and emerging tools, including eLearning authoring tool Articulate Rise
  • Demonstrated experience with program management
  • 5+ years working experience within Learning & Development, Onboarding, Employee Experience, etc.
  • Demonstrated experience analyzing performance needs and trends, using data to build solutions/make recommendations that enable increased on the job performance, leading to decreased time to proficiency
  • Self-starter, capable of working independently and as part of a global, cross-functional team and working with all levels
Preferred Qualifications
  • Experience in gamified learning design
  • Experience/background in customer operations and/or technical training space
  • Audio/video/visual asset production and technical skill (Adobe Creative Suite)
  • Experience in working with globally distributed organizations
  • Experience with Cornerstone LMS
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
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