Operations Program Manager, Information Management

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Operations Program Manager, Information Management
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Our Data Centers are the foundation upon which our rapidly scaling infrastructure operates to deliver Meta’s expanding technologies. Meta is seeking a self-motivated Operations Program Manager (OPM) to join our Infrastructure Data Center (IDC) Business Operations Program Management team (BOPM). As part of a shared service organization, the team is called upon to support the design, implementation, and continuous improvement of business processes to support all aspects of the IDC organization. This role will develop strategies and structure for information management, program communications, and provide business operations support for a global organization, leveraging program/project management skills for success. Working as part of a larger knowledge management team, this role will support the implementation and continuous improvement of the information and knowledge management framework to support all aspects of the IDC organization. Success in this role demands excellent communication skills, ability to adapt to stakeholder needs, attention to detail, and a tendency for action. The selected candidate will be able to quickly build relationships, assess process and stakeholder pain points, and deliver robust and efficient solutions that scale across a diverse, global, and highly cross-functional organization. Meta’s infrastructure is constantly redefining what is possible, and we need an experienced Operations Program Manager who will help us do the same.
Operations Program Manager, Information Management Responsibilities
  • Drive excellence by partnering with Stakeholders across IDC to identify and deliver strategies for team and program information flow, knowledge management, and/or business alignment.
  • Utilize your project management and communication skills to define scope requirements, analyze data, and develop strategic recommendations for program and operational execution.
  • Lead cross functional business process improvements and be able to clearly articulate current state and drive towards targeted future state.
  • Effectively prioritize the delivery of multiple projects to different stakeholders under tight deadlines.
  • Work cross functionally and across regions to develop detailed business requirements and quantify pain points around operational issues.
  • Collaborate on goal setting and strategic priorities for partner organizations and effectively communicate to ensure globally dispersed teams are aligned.
  • Continually refine the best practices for program management consistent with Facebook, Infra, and Infra Data Center’s environment.
  • Act as business liaison between Business Operations Program Managers (BOPM) and other IDC teams.
  • Identify gaps and opportunities across our global portfolio of programs and collaborate with fellow Operations Program Managers to implement improvements as needed, effectively leveraging available team resources.
  • Drive progress with minimal oversight or escalation across a global team.
  • Facilitate and manage internal team and leadership meetings.
  • Help build relationships, gain consensus, remove tension/roadblocks while focusing on solutions.
  • Ability to travel approximately 10%.
Minimum Qualifications
  • Proven background and interest in process improvement and gap analysis.
  • Hands-on experience analyzing and interpreting data, drawing conclusions, defining recommended actions, and reporting results across stakeholders.
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.
  • 5+ years experience in a management consulting, program management, strategic planning, business operations, or strategic communications role.
  • Experience in influencing strategy and effective communication with leadership.
  • Bachelor's degree in Communications, Management, Operations, Business, or related field.
  • Experience dealing with ambiguity, operating in a high-growth environment, and solving problems with limited oversight.
  • Must obtain work authorization in the country of employment at the time of hire, and maintain ongoing work authorization during employment.
Preferred Qualifications
  • 7+ years experience in program management, strategic planning, or strategic communications with a demonstrated track record of leadership in execution of large-scale programs.
  • Program Management, PMI, Agile, or Six Sigma certification(s).
  • MBA or other advanced degree.
  • Proven experience with managing varied information management solutions (wikis, collaborative platforms or content management platforms).
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.