Tools Project Manager, WhatsApp Customer Operations

Tools Project Manager, WhatsApp Customer Operations
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Menlo Park, CA
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. Instructions on how to apply, click “Apply to Job” online on this web page.
Tools Project Manager, WhatsApp Customer Operations Responsibilities
  • Manage global cross-functional projects to design and implement robust experiences for consumers, businesses and merchants
  • Communicate and collaborate cross-functionally to align priorities with stakeholders across WhatsApp and Influence organizational roadmaps
  • Gather, analyze and utilize relevant data to develop ways to improve the overall support experience
  • Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to the Engineering and XFN partners
  • Translate business requirements into implementation plans for new product launches working closely with cross-functional stakeholders like engineering product management, legal partnerships, business development and marketing
  • Provide day-to-day coordination and quality assurance for projects and tasks
  • 30% travel required, both foreign and domestic
Minimum Qualifications
  • Employer will accept a Bachelor’s degree in Business Administration, Business Management, Statistics, Computer Science, Mathematics, or related field, and 24 months of experience in the job offered or in an operations-related occupation. Experience must include 6 months of experience in the following:
  • Solving business problems (commercial, operational, and organizational) and providing business insights and recommendations
  • Building Excel models
  • Operations project management, process optimization and representing technical content to audiences
  • SQL
  • Visualization and analytical tools, such as Tableau or Microstrategy
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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