DTC Operations Analyst

DTC Operations Analyst
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Meta Reality Labs (RL) is seeking a data-driven, detail-oriented analyst to deploy projects, processes, and programs that help us build capability to scale, improve operational efficiency, increase sales productivity, and drive growth for our direct-to-consumer (DTC) sales channels. The ideal candidate should be passionate about Meta’s mission and the power of augmented/virtual reality in making a positive impact on the world, has experience in operations, highly analytic, an excellent problem solver, strong communication skills and experience managing cross-functional work streams, an eagerness to work in a rapidly evolving space, and thrives under pressure and ambiguity. This is a challenging position working in a fast-paced environment with the opportunity to utilize your experience as a meticulous and seasoned analyst to drive timely execution and be instrumental in achieving greater business outcomes.
DTC Operations Analyst Responsibilities
  • Oversee day-to-day business operations with key focuses on supporting sales and customer experience.
  • Deliver against the team’s KPIs.
  • Identify key issues that are barriers to sustainable growth and drive issue resolution with cross-functional partners.
  • Influence the design of business solutions (programs, processes, policies, tools) to ensure they are compliant, operationally viable, and experience-focused.
  • Lead or support new business initiatives and product launches across global cross-functional teams.
  • Analyze and derive insights from large data sets and build tactical excel-based reporting to support sales and operations.
  • Develop streamlined processes and mechanisms to improve operational efficiency and communication.
  • Manage relationships with cross-functional partners, such as Sales, Operations, Product Management, Support Operations, and Engineering.
  • Put together documents and presentations to be presented to cross-functional teams.
  • Lead and participate in meetings.
Minimum Qualifications
  • 5+ years of experience in operations, program management, or equivalent work experience.
  • BS/BA in Business, Operations, or similar discipline.
  • Proficient in MS Office tools/Google Suite, advanced level in Excel/Google Sheets.
  • Experience operating independently and executing on both the strategic and operational level in a fast-moving, ambiguous environment.
  • Experience in building new processes and delivering process optimization/improvement initiatives across cross-functional teams.
  • Experience with identifying gaps and opportunities, developing solutions, and providing sound business insights and recommendations through influencing.
  • Experience in leading or working with multiple teams to achieve alignment and agreed outcomes.
  • Communication skills.
Preferred Qualifications
  • Experience in the direct-to-consumer sales space for consumer hardware.
  • Proven stakeholder management experience, including managing multiple partners simultaneously.
  • Experience in managing highly complex programs, with multiple stakeholder organizations, and significant scale.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $139,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.