Product Operations Manager, Calling

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Product Operations Manager, Calling
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The WhatsApp Customer Operations Team’s focus is to support and educate the people and businesses who use our products through direct interactions and scalable solutions. We develop processes to help improve the health of our products and work with cross-functional partners to ensure a high-quality experience on our platforms. You will gain experience and make an impact in a fast-growing organization. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for WhatsApp users globally. The WhatsApp Product Operations Team is looking for a highly self-driven, analytical individual who is passionate about working on complex business problems, has strong programmatic experience, can lead without authority and be able to work independently in an ambiguous and dynamic environment.
Product Operations Manager, Calling Responsibilities
  • Hire, lead, and enable a high-performing team to deliver on goals by providing 1:1 support, while also providing guidance on how to scale product knowledge within the company
  • Maintain a strong team culture of trust, accountability, and commitment to impact
  • Define vision, set team and individual goals, and own the strategy and tactics to execute
  • Develop, implement, and reinforce meaningful metrics and strategies for the team’s priorities across Product Operations work pillars: Technical QA, Release Management and Support Escalation
  • Manage large projects and coordinate across multiple stakeholders in support of org-wide strategic initiative
  • Deep dive to understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience
  • Partner closely with the engineering team to drive up the application quality and an understanding of its usage
Minimum Qualifications
  • BA/BS degree
  • 4+ years of experience working in Product Operations, consulting or operational environment that worked closely with Product and Engineering team
  • Demonstrated experience multitasking and managing competing priorities in a highly agile, project-based environment
  • Demonstrated experience performing analysis which lead to data-driven decisions
Preferred Qualifications
  • People management experience
  • Experience managing tier 2 or 3 technology support teams
  • Experience developing or troubleshooting issues agnostic of platforms
  • Proven track record of attracting, scaling, and developing teams
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $115,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.