Workforce Management Specialist

Workforce Management Specialist
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The Partner Productivity team is a rapidly growing team that is responsible for the overall operation relationship with vendor partner WFM/operations team. The team works with partners both internally and externally to maximize the productivity of our outsourced reviewer population while balancing what’s best for the business and reviewer population. The ideal candidate for this position will be comfortable finding their own data, building their own dashboards, and leveraging this data to align with cross-functional partners to ensure the best possible outcome.
Workforce Management Specialist Responsibilities
  • Collaborate with Partner Operations team to manage vendor partner WFM/Operations relationships to ensure optimal operational efficiency and adherence to company requests, policies, etc
  • Apply a data-driven approach to identify, understand, and scope emerging productivity trends by performing rapid-response root cause analyses
  • Drive and monitor key performance metrics such as enterprise level utilization, staffing levels, and intraday activities
  • Partner with cross-functional teams to lead or coordinate strategic projects and scaled solutions to productivity issues including real time monitoring of metrics in relevant lines of business.
  • Work with data and analytics partners to identify and track key program performance indicators, and ensure the results contribute to overall company, product, customer, and community experience goals
  • Investigate & define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals
Minimum Qualifications
  • B.A. or B.S. degree or higher
  • 4+ years of professional experience in project management, workforce management, and/or outsource operations
  • Experience adapting to a fast-paced, fast-changing environment, juggling multiple priorities and stakeholders
  • Self-starting, intellectually curious and creative individual with experience operating with ambiguity
  • Demonstrated experience building relationships and influencing globally across functional teams
  • Experience communicating to a variety of audiences
  • Experience prioritizing and managing multiple projects simultaneously
Preferred Qualifications
  • Experience analyzing large datasets in SQL, Google Sheets or similar tools to evaluate operational health and identify areas of improvement
  • Experience working with data visualization tools (e.g. Tableau)
About Meta
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