Payment Partner Support Engineer

Payment Partner Support Engineer
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Payments are a key part of our mission to build community and bring the world closer together. Our payment systems underpin over $25 billion of Meta's revenue, enabling multiple products and platforms to offer end-to-end transaction capabilities. We are looking for a Payment Partner Support Engineer to join our global support team. The successful candidate will join a small and growing team providing a unique opportunity to help define and execute Meta's strategy for Payments support. Payment Partner Support Engineering is a highly technical team that works with strategic partners and cross functional Engineering team to deeply support payments services with Meta. In this unique role, you will use your technical and support skills to drive value for our partners and for Meta. Our ideal candidate will combine engineering and support skills plus with an interest in online payments and financial services. They will ensure that managed services and support flows between Meta and its strategic partners are successfully implemented.
Payment Partner Support Engineer Responsibilities
  • Works with our payment partners, and cross functional teams, to integrate and maintain Meta's connections to partner payment networks
  • Provides ongoing integration monitoring and technical support to payment partners/processors through a scaled ticketing system. Ensures a high quality of service, troubleshooting partner’s technical issues in real-time, in cooperation with their engineering teams, and Meta's internal technical teams, to resolve payment service issues
  • Builds and maintains automated monitoring systems to ensure high availability of payments services
  • Communicates partner needs to the Meta product team, to improve people’s experiences with our products
  • Helps scale programs by drafting documentation and other materials that can be used by our partners to integrate with Meta infrastructure, presenting cross-­functional and global context
  • Provides on-call support coverage via on call rotation schedule including weekends Works with cross functional teams to deliver impactful results, through data based root cause analysis
  • Works with cross functional teams to deliver impactful results, through data based root cause analysis
  • Contributes effectively in decision-making meetings with other leads by providing thoughtful ideas and proposals on matters of importance, building trust in high pressure situations
  • Proactively and independently analyzes information to identify specific trends/opportunities, recommends appropriate and relevant tactical improvements, anticipating future business needs to improve the overall support experience and shares this knowledge across the team
  • Leads and completes several concurrent complex projects while using your problem-solving skills to resolve large business problems
  • Regularly frames and considers issues within the larger scope and goals of the team and translates them into actionable insights that have key business impact
  • Independently thinks through execution from end-to-end, and uses judgment to understand how actions may impact other stakeholders and communicates in advance
  • Effectively manages key relationships with multiple cross functional partners, demonstrating leadership by facilitating communication of the team and nurturing strong cross functional relationships
  • Be recognized and known as an expert across the global team and company on a particular topic. Regularly coaches others through projects and/or initiatives, from initial problem scoping, to methodology and project management
  • Confidently and constructively challenges priorities and/or the direction of a certain project. Identifies areas where we can pause, remove roadblocks or stop pieces of work and/or re-prioritize resources
  • Consistently delivers constructive feedback to peers in a way that strengthens relationships and enables projects to advance more quickly while motivating and uniting the team to achieve common goals
  • Proactively creates an atmosphere where team members want to work with him/her
Minimum Qualifications
  • 5+ years of experience as a Technical Support Engineer, Site Reliability Engineer
  • Experience in one or more of the following languages: PHP, Python, Ruby, Objective-C/C++, Swift, Java, or C#
  • Experience with system administrations and scripting under Unix/Linux systems
  • Experience in working/troubleshooting with networking protocols (HTTPS, API, REST, VPN’s)
  • Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
Preferred Qualifications
  • Experience in the payment processing and/or banking industry
  • Good technical understanding of online payment processing flows (Merchants, Acquirer Banks, Issuers bank)
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to
(Colorado only*) Estimated salary of $142,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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