Data Analyst, Product Support Operations

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Data Analyst, Product Support Operations
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Product Support Operations (PSO) plays a critical role in the product lifecycle at Meta, from ideation, to development, launch, growth, help, and support. The team partners closely with product, engineering, data science and global ops teams to improve the user experience and ensure that every product experience is safe, reliable, and supported at scale. Meta is seeking an experienced Data Analyst to join the team, who will focus on leading analytics efforts with cross-functional teams to improve the product experience by providing scalable data solutions, business intelligence, and analytics to PSO. Key responsibilities include developing metrics reporting, surfacing actionable insights from our data, scoping the quantitative impact of potential opportunities, and identifying opportunities to improve product quality and product data operations workforce on our platform. Strong communication and experiences required to work with cross-functional teams (e.g. Product, Eng. and PM. etc.).
Data Analyst, Product Support Operations Responsibilities
  • Develop and manage end-to-end analytics solutions from requirements gathering, establish key metrics, build data pipeline, dashboard, and analyze data to drive the performance of our operations
  • Apply quantitative expertise to mine massive amounts of data and extract impactful insights that influence the strategy for Product Support Operations
  • Cultivate relationships and collaborate with cross-functional partners to shape, support, and execute product goals. Identify and share insights and learnings to develop scalable solutions
  • Manage complex cross-functional data and metrics projects and programs in a matrix organization covering a range of areas
  • Influence what to build in the next roadmap, understand ecosystems, and long-term trends, identify new levers to move key metrics
Minimum Qualifications
  • 3+ years experience in quantitative analysis
  • 3+ years experience in SQL or other querying language
  • 3+ years experience in data visualization tools (e.g. Tableau)
  • Experience communicating to a variety of audiences and stakeholders
  • Experience operating strategic projects with cross-functional partners
  • Experience initiating and driving projects to completion with minimal guidance
  • Currently has, or is in the process of obtaining a Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. Degree must be completed prior to joining Meta.
Preferred Qualifications
  • Experience with a scripting language (Python, R, PHP, Perl, etc.)
  • Experience using languages and packages such as R, Pandas, MATLAB, SPSS, SAS, Stata, etc.
  • Knowledge of statistics (e.g., hypothesis testing, regressions)
  • Experience with large data sets and distributed computing (Hive/Hadoop)
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $136,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.