Program Manager, Community Product Operations (MBA - New Grad)

Program Manager, Community Product Operations (MBA - New Grad)
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Every day, people come to Meta to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them. Community Product Operations is a team within Meta’s Global Operations Organization that is focused on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. We are actively hiring Program Managers for several teams across Community Product Operations.
Program Manager, Community Product Operations (MBA - New Grad) Responsibilities
  • Lead large, complex, cross-functional programs within Meta to enhance existing or create new product experiences that advance business goals
  • Spot and creatively solve complex, cross-functional operational issues, often unique to each project or process
  • Deeply understand the architecture and integration points of Meta's community support processes, products and policies
  • Analyze complex support flows and provide recommendations for process, policy and product improvements
  • Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts
  • Identify and lead opportunities to improve operational efficiencies, improve quality, and implement scalable solutions
  • Help establish team goals and work with multiple stakeholders on strategies for executing, measuring progress, and reporting results
  • Influence a highly integrated team composed of both technical and non-technical members
  • Continually refine best practices for efficient and scalable end-to-end frameworks for launch process management
Minimum Qualifications
  • Currently has, or is in the process of obtaining, an MBA degree
  • Experience working with Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent teams
  • Experience working in highly cross-functional environments in leadership roles
  • Executive presence and communication skills
  • Experience with data-driven decision making and problem solving
  • Track record of operating independently and delivering results, embracing ambiguity, demonstrating creativity, and delivering results in a highly organized manner
  • Demonstrated experience keeping up with deadlines under pressure, prioritizing and managing multiple projects simultaneously
  • Must obtain work authorization in the country of employment at the time of hire, and maintain ongoing work authorization during employment
Preferred Qualifications
  • Knowledge of statistical analysis and data tools
  • Experience with Excel
  • SQL/data experience
  • 3+ years of work experience in business strategy or consulting
  • 3+ years experience in a project management, management consulting, or similar strategic role
  • 3+ years of work experience in role involving strategic/analytical initiatives (project management, operations, consulting experience, data analysis or technical systems)
  • Experience in a rapidly changing tech or startup environment
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to
(Colorado only*) Estimated salary of $122,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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