Market Specialist, Market Operations, Uzbekistan

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Market Specialist, Market Operations, Uzbekistan
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Dublin, Ireland
The Market Operations team is seeking a solutions-oriented, data-savvy Market Specialist who is passionate about providing a great support experience for our community of users. The successful candidate will work with the Uzbek market team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues. The Market Specialist will be part of a data-driven analysis culture and will also help scale our operations by optimising and automating processes, solving challenging problems and, most importantly, helping to prevent them. This position is full time and is based in our Dublin, Ireland office.
Market Specialist, Market Operations, Uzbekistan Responsibilities
  • Liaise closely with our vendors to ensure all operational KPIs meet and exceed targets and work collaboratively to improve processes and tools and scale solutions
  • Analyse key metrics to improve our operational workflows
  • Be the Subject Matter Expert and Go-to-Person for specific, complex topics
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users in Uzbekistan
  • Collaborate with cross-functional teams to improve our processes and tools
  • Independently deliver solutions for key experience issues through effective problem solving and project management
  • Use your problem solving skills to resolve large and complex business problems
  • Remain up to date on key workflow changes, operational guidelines, policy updates and our Community Standards
  • Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
Minimum Qualifications
  • Bachelors degree and/or masters or equivalent experience
  • 2+ years of professional experience within an operations environment
  • Experience communicating with a variety of audiences and stakeholders
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Passion for supporting the Facebook and Instagram community
  • Excellent communication and collaboration skills
  • Ability to thrive in a constantly changing Operations environment and collaborate effectively with a variety of individuals and internal organisations
  • Ability to work independently across competing priorities
  • Strong written and verbal communication skills in English
  • Fluency in written and conversational Uzbek and demonstrable ongoing connection with community in Uzbekistan and detailed knowledge of region’s culture and common practices
Preferred Qualifications
  • Technical and data skills such as Excel and SQL and experience with visualisation tools such as Tableau to drive efficient analytics and reporting
  • Experience with process improvement or project management
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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