Trust & Safety Project Manager, WhatsApp

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Trust & Safety Project Manager, WhatsApp
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WhatsApp is a fast, simple and reliable way to talk to anyone in the world. More than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp helps people connect and share no matter where they are in the world.
The Trust & Safety team at WhatsApp is dedicated to ensure that those users have a safe, secure and high-quality experience. We are responsible for educating and protecting our users from unwanted/unsolicited messages, media, and phishing attempts. We partner with safety engineers to identify patterns and behaviors using internal tools to mitigate attacks and other violations.
We’re looking for a Business Integrity Program Manager to help our Business Integrity team operate more efficiently and proactively develop innovative ways to protect our end users. In this role you will address large-scale business integrity issues and partner with Product, Engineering, Data Science and Legal teams to create scalable solutions.
Trust & Safety Project Manager, WhatsApp Responsibilities
  • Manage day-to-day Business Integrity Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
  • Partner with cross-functional teams such as Product, Engineering, Marketing, Legal to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scale
  • Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions
  • Gather, analyze and utilize relevant data to develop solutions that improve the overall user experience and safety
  • Effectively plan and manage complex projects from the initial ideation phase through final execution to further our mission
  • Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
  • Be a Trust and Safety subject matter expert, and maintain expertise by regularly performing operational core work, handling escalations and quality audits
  • Develop a deep end-to-end understanding of Trust and Safety and how it affects our community
  • Gather, analyze and utilize relevant data to drive efficient analytics and reporting
Minimum Qualifications
  • 3+ years of work experience in role involving strategic/analytical initiatives (operations, project management, consulting experience, data analysis or technical systems)
  • Experience with program management using strategic, analytic and creative evaluation with a focus on end goal upstream problems solving
  • Experience with assessing, analyzing and resolving complicated issues, and distill that complexity into simple and concise communication
  • Experience building connections with cross-functional partners and team members through effective communication and collaboration, while delivering results in a goal-oriented environment
  • Experience working in a global cross-functional environment across multiple time zones with competing deadlines
  • Self-starter, intellectually curious and creative individual with experience operating in ambiguity
Preferred Qualifications
  • Avid WhatsApp user
  • 5+ years experience managing projects or process improvements
  • Experience working within a formal methodology (Six Sigma, Agile, etc.)
  • Intermediate knowledge of data tools such as SQL, Tableau, Looker or other coding languages and data visualization tools
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $122,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.