Customer Education Manager

Workplace iconWorkplace
Customer Education Manager
Workplace iconWorkplace
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We are looking for an experienced Customer Education Manager to join the Workplace Customer Marketing team as the primary instructional designer for the Workplace Academy and as a marketing specialist for customer campaigns. The Customer Marketing team is a highly cross-functional & strategic team housed within the Meta Marketing organization. We partner very closely with Product, Engineering, PMM, and Partnerships. Our mission is to deepen product adoption and customer engagement across the full customer lifecycle resulting in customers who not only love our product but show that in renewals year over year. Successful candidates will have exceptional training skills, a bias toward action, and exceptional partnering and communication skills. The ideal candidate will have demonstrated that they are structured and creative problem solvers and that they are able to thrive in a fast-paced and at times ambiguous environment.
Customer Education Manager Responsibilities
  • Work cross-functionally with Customer Success, Sales, Support, Marketing and Product to create and update engaging multi-product training content for customers and prospects
  • Develop multi-format training, including e-learning (SCORM-based) classes, tutorial videos, and live, virtual sessions
  • Take a lead role in the development of large-scale, cross-functional customer adoption campaigns: determining scope, content strategy, and marketing strategy
  • Completely own Go-to-Market strategy for Customer Education, working with product and product marketing to determine size and scope of support for new releases and updates
  • Mentor new instructional designers and own the instructional design guidelines and process for all formal training content
  • Improve adoption of, and satisfaction with, our Academies while owning daily logistics for them
  • Responsible for evangelizing the Academy and its content internally to colleagues and externally to partners, prospects and customers
Minimum Qualifications
  • Familiarity with LMS administration, ideally the Exceed platform
  • 7+ years of experience in customer education or sales enablement roles
  • Direct experience in establishing instructional design guidelines for others and the willingness to rapidly develop high quality training content in a variety of formats, including SCORM-based e-learning, video, and live, virtual training
  • Direct experience with customer marketing campaigns, including content strategy and multi-channel messaging
Preferred Qualifications
  • Experience with customer community management
  • Experience enabling large, international audiences for an Enterprise SaaS product
  • Experience with live, virtual training
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $157,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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