Commerce Integrity Analyst

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Commerce Integrity Analyst
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Commerce Operations is a rapidly growing team within our Global Operations function. Its mission is to build and deliver operations to provide the integrity, experience, and support for Commerce users across the Facebook Family of Apps. We’re growing this team to develop new operational capabilities to support Facebook’s growing Commerce products, and are looking for people with both the passion and ability to build new operational teams, processes and programs which focus on supporting the customer experience. We partner closely with several cross-functional teams, including product, engineering, and data science, to ensure high quality and safe experiences for both people and businesses across the Facebook family of apps.
Successful candidates for this team are adaptable, creative, have a bias toward action, aren't afraid of being wrong, and can successfully work across various teams & countries.
Commerce Integrity Analyst Responsibilities
  • Apply a data-driven approach to identify, understand, and scope emerging behavioral trends on the Facebook platform by performing rapid-response root cause analyses
  • Build and maintain rules in response to evolving adversarial behaviors
  • Drive key performance metrics such as content and scam prevalence, false positives, and operational efficiency
  • Drive escalation mitigation efforts for content enforcement areas
  • Provide regular reporting and communicate effectively regarding progress against goals and top line metrics
  • Influence a highly integrated team composed of both technical and non-technical members
  • Partner with cross-functional teams such as Policy, Engineering, Data/Analytics and Policy to lead or coordinate strategic projects and scaled solutions to enforcement issues
Minimum Qualifications
  • 3+ years experience doing quantitative analysis
  • 2+ years of experience working in an operations environment
  • Proficient at defining, utilizing, and communicating performance metrics
  • Experience manipulating large data sets in SQL or equivalent, and drawing actionable insights from data
  • Experience working with cross-functional partners across regions
Preferred Qualifications
  • A Bachelor's degree in Business, Science, Engineering, Economics or equivalent practical experience
  • Experience in at least one scripting language (PHP, Python, Perl), statistical software (R, SAS, SPSS), or data visualization tool (Tableau)
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $126,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.