Business Operations Program Manager, Payments Experience

Business Operations Program Manager, Payments Experience
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Sunnyvale, CA
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.
Business Operations Program Manager, Payments Experience Responsibilities
  • Develop, lead, and influence software solutions that enable safe & fair transactions between businesses and the Facebook community with key cross-functional partners, including Product, Engineering, Design, Legal, during operational change and throughout the product life cycle.
  • Predict roadblocks, create integration points to alleviate the risks, and pitch in to execute on those plans as needed.
  • Negotiate, calculate, and communicate trade-offs for operational decisions with the broader cross-functional team to drive payment operations recommendations, and influence partners to implement our recommendations.
  • Direct operational readiness with a high-performing Payments Experience team in a service-oriented payments organization.
  • Lead operational readiness for product launches, expansions and new features/policies.
  • Support Payments Experience team in a wide variety of workflows including multi-channel customer correspondence, payments principle creation & enforcement, reporting & analytics, tool & infrastructure development, new product testing, support and vendor management.
  • Organize team to prepare briefings through Product road mapping, Customer Voice Summits and Business Reviews.
  • Coordinate data research and business recommendations/outcomes for meetings with partners, key leaders and external/internal engagements.
  • Coordinate all follow-ups.
  • Hold stakeholders, at every level, accountable when schedule or progress on operational readiness is in jeopardy while maintaining respectful relationships in difficult situations.
  • Utilize product and industry knowledge while serving as a strong cross-functional leader to improve the effectiveness of our support and the quality of Facebook business products & experiences.
Minimum Qualifications
  • Master’s degree in Computer Science, Engineering, or a related field and 24 months of experience in the job offered or in a related occupation. Experience must include 24 months involving the following:
  • Analyze industry landscape and identify potential growth opportunities that align with product vision
  • Identify risks, develop mitigation strategies, handle trade-off decisions for programs and facilitate issue resolution
  • Derive key insights from the available data to identify process improvement areas
  • Leading Strategic implementation and planning for risk and growth
  • Process improvement and cross-functional collaboration.
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.