Data Quality Program Manager

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Data Quality Program Manager
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Product and Service Operation's mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s. We think in customers' shoes and strive to solve problems at the root through scaled service delivery & operations. To do so, we combine expertise in products with operational and analytical skills to design and manage scalable support processes. This also means partnering with cross-functional teams to enable Facebook’s businesses to thrive. Successful candidates will be self-motivated, operationally rigorous with a high tolerance for nuance and ambiguity, and comfortable with frequent changes. They will have a track record of delivering measurable impact, develop creative solutions based on data-driven insights, and partner with cross-functional stakeholders by influencing without authority. They will have an operational mindset with a strong focus on the needs of the user. They will have extraordinary collaboration skills and be able to work across teams and countries.
Data Quality Program Manager Responsibilities
  • Identify, initiate, implement, and scale programs for process improvements, new operational workflows, technological innovations with minimal guidance and support.
  • Recommend, scope and execute solutions/programs designed to provide tactical, interim and/or sustainable fixes to data quality and infrastructure issues.
  • Understand the challenges and needs of our partners, aggregate feedback, and identify solutions to solve in a scalable manner.
  • Communicate impact, challenges, roadblocks and insights effectively and concisely to appropriate regional audiences and stakeholders.
  • Develop compelling data-backed analysis to provide practical business insights.
  • Ensure strong reporting capability on performance, understanding and communicating the story through a robust set of metrics and data visualization.
  • Collaborate with cross-functional teams (e.g. Sales, Operations, Product, Engineers, Product Marketing) to implement optimal solutions to thematic issues and to ensure smooth/seamless execution.
Minimum Qualifications
  • 5+ years of experience in program management, services and operations, operations analytics, or in another operational service-oriented role
  • Experience in driving and managing multiple projects from scope design to execution
  • Experience in effectively managing executive level stakeholders, working with international and/or cross-functional teams, and partnering with technical product teams
  • Strategic thinker with analytical and problem-solving experience
  • Experience solving ambiguous problems using data and providing practical business insights
  • Communication skills, with a track record of presenting to senior management
  • Experience with data manipulation (SQL)
Preferred Qualifications
  • Demonstrated experience of navigating ambiguity while balancing competing priorities, ideally in global organizations
  • Experience working with or in support of diverse communities
  • Understanding of the data management and data quality
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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