Manager, Incident Management Programs

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Manager, Incident Management Programs
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The Manager of Incident Management Programs will lead a team of Privacy Program professionals that work across the company to deliver operational excellence within the global Privacy Incident Management program. This Manager will play an important role in developing and driving delivery of CPIM programs. Once established, the Manager will operate ongoing programs including tooling expansion; drive cross-functional programs to support engineering, legal, regulatory reporting, and compliance initiatives; and manage privacy learning and remediation programs. The Manager will scale operations, develop program management talent, and develop robust processes and standards to enable our company-wide incident management success. The ideal person will exhibit persistence, patience, attention to detail, be self-motivated, and have a positive attitude. This lead will be comfortable wearing multiple hats and provide coherent direction to both internal and external teams. This role sits squarely within a fast-paced, dynamic environment that continually presents opportunities to produce solutions for a wide variety of interesting and often complex challenges. This person does not need to have the “correct” answer to everything, but rather quickly drive the conversation toward a productive programmatic solution by including the right people, process, and technology. It will be important to be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. This position is full-time.
Manager, Incident Management Programs Responsibilities
  • Ability to lead from the front and manage employees, showing care for team members, investing in their development, as well as holding them accountable for measurable impact
  • Exercise sound and practical business judgment and the ability to think strategically and implement practical and “actionable” solutions
  • Effectively communicate and interface with internal stakeholders and third parties, as well as colleagues and business partners
  • Understand the requirements of upstream and downstream stakeholders and collaborate with them to produce end-to-end solutions
  • Measure and improve efficiency and effectiveness of processes that are working well and build the next level of improvements, set standards for deployments at scale, reliability, security, and scalability
  • Demonstrate the ability to maintain open, candid, and trusting work relationships
  • Make appropriate tradeoffs to optimize time-to-release, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional stakeholders
  • Demonstrate an ability to structure a team and optimize it for execution, including attracting top tier talent and filing out gaps in the existing team quickly to accommodate growth
  • Build strong relationships, gain consensus, remove tension/roadblocks, and focus on the solution
  • Be motivated by the opportunity to solve privacy problems within an operations environment
  • Inspire team to communicate program plans, status, risks and mitigation strategies to key cross-functional stakeholders
  • Partner with org leadership to support critical team administrative processes, including hiring, budgeting, and onboarding
  • Partner, Inspire and mentor team to create, maintain, and execute against long-term program roadmap to ensure continuous maturation of Privacy Incident Management Program
Minimum Qualifications
  • Bachelor’s degree in Business, Computer Science, Security, or equivalent experience
  • Experience developing robust operations within ambiguity and shifting priorities while maintaining organization and control
  • 6+ years program management leadership experience, with communication and interpersonal skills with experience influencing stakeholders and engineers, including “roll-up the sleeves” type of collaboration within a diverse, global, cross-functional team
  • Experience in building new teams/functions, managing the uncertainty of high-growth teams
  • Experience establishing work relationships across multi-disciplinary teams and multiple partners with experience capturing concepts, status, and impact
  • Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
  • Track record of thinking strategically and executing tactically
  • Analytical and creative problem-solving experience with large-scale programs, capable of interpreting bottlenecks in complex systems with attention to detail
  • Experience in developing programs from scratch and translating business needs into tooling and system requirements
Preferred Qualifications
  • Experience in privacy, technology law, compliance, policy, or other related field
  • Advanced Degree in Computer Science, or a technical discipline or equivalent experience
  • Certified Information Privacy Technologist (CIPT) or similar professional credential
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to
(Colorado only*) Estimated salary of $193,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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