Project Manager, Problem Integrity Operations

Project Manager, Problem Integrity Operations
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Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them. Within Global Operations, Central Integrity Operations and its Trust & Safety Problem teams aim to create a safe, inclusive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences. Our Trust & Safety teams are at the forefront of protecting our community through improving the support experience for different Facebook products - from content like videos and photos to communities like Groups and Pages. The team focuses on ideating, testing and implementing process improvements that enable us to prevent bad experiences for the Facebook community by efficiently reviewing these products at scale and ensuring the review is accurate and achieves the best outcome for the community. If you like helping people, Community Operations is for you. We are seeking a highly-experienced, seasoned Trust and Safety Project Manager with a passion for mitigating real world harm and protecting our community. We count on our project managers to deliver both qualitative and quantitative insights into user behaviour in order to drive prevention and detection solutions at scale across 6 key areas. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. This role will work closely with partners across Engineering, Policy and other Facebook teams to mature and drive operational projects in a fast-paced and data-driven environment.
Project Manager, Problem Integrity Operations Responsibilities
  • Deeply understand the architecture and integration points of Facebook's community support processes, products and policies
  • Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts
  • Work with cross-functional partners to assess support requirements for new product launches
  • Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions
  • Manage global and cross-functional projects to improve user experience while partnering with teams such as: Policy, Data Science, Product, Engineering, Operations and regional teams
  • Identify and analyze user trends, identify bugs, and work with cross-functional partners to implement change
  • Use problem-solving skills to resolve large and complex business problems such gathering and analyzing relevant data to improve the overall support experience
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve and develop solutions
  • Drive strategy for execution, planning, measuring progress and sharing results
  • Identify actionable insights, suggest recommendations and influence team strategy through effective communication
  • Work in close partnership with cross functional teams (policy, ecosystem process, product, engineering) as a leader in shaping the organisation strategy towards regulatory adoption
  • Effectively lobby for and win level support for major new initiatives, features, and/or systems
  • Help determine the direction for the team by influencing key stakeholders and create goals to further overall team objectives at a more strategic level in all abuse areas
  • Responsible for long-­term roadmaps/plans, drive core vision within the Pillar and assist partner pillars in synchronised adoption/implementation
Minimum Qualifications
  • 6+ years of relevant experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team
  • 6+ years of experience initiating and driving projects to completion with minimal guidance
  • 6+ years of experience doing business process analysis
  • Demonstrated experience in solving complex problems and experience operating in ambiguity
  • Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams
  • Communication skills and experience to strategically influence across the organisation
  • Experience working with highly sensitive, graphic content
  • Demonstrated experience framing business ­critical issues strategically and translating them into well-structured recommendations at the Pillar-level and synchronise/drive these efforts across problem process
Preferred Qualifications
  • 5+ years experience in Trust and Safety (Operations, Markets, or Product)
  • Project Manager certification
  • Strategic thinker with analytical and creative problem-solving skills
  • Proven self-starting, intellectually curious and creative individual
  • Multilingual skills
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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