Technical Specialist


WhatsApp iconWhatsApp
Technical Specialist

WhatsApp iconWhatsApp
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Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. WhatsApp LLC, a subsidiary of Meta Platforms, Inc., is seeking to hire a Technical Specialist. Instructions on how to apply, click “Apply to Job” online on this web page.
Technical Specialist
 Responsibilities
  • Become a technical expert of accessibility features (VoiceOver, TalkBack, Narrator, JAWS, ZoomText, Dragon Naturally Speaking) in WhatsApp for all platforms like Android, iOS, Web, and Desktop (Windows and Mac) and a source of information to the rest of the WhatsApp team
  • Monitor and analyze users’ reviews on the respective app stores related to the accessibility
topic
  • Deep dive to understand specific user pain points, gather supporting data using tools like Tasks, Test rails, FastDesk, and Unidash, and influence engineering and product teams on relevant feature changes to improve the overall user experience on Accessibility
  • Investigate, triage, and report Accessibility-related issues and requests within WhatsApp on all platforms
  • Build Accessibility test plans for new features in development in accordance with WCAG 2.0/2.1, ADA act, CVAA act, AODA and EU-EN 301 549 guidelines, partnering closely with the engineering team as well as the product team
  • Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience
  • Continually evaluate the organization of support workflows to surface bugs faster to the engineering team
  • Improve the efficiency of the testing and triaging processes
  • Telecommute from anywhere in the U.S. permitted (remote work benefit)
Minimum Qualifications
  • Requires a Master’s degree in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation. Requires one year of experience in the following:
  • Serving as Tier 2 or 3 support on smartphone platforms
  • Testing Accessibility features on smartphone platforms
  • Technical support of Android, Windows, or iOS mobile operating systems
  • Analyzing data and defining metrics to drive business decisions
  • Collaborating and working with remote teams across different time zones
  • Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
  • Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
  • Preparing accessibility training materials and executing training sessions across various teams to explain the importance of accessibility
  • Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
  • Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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