Market Specialist, Market Operations, Vietnam

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Market Specialist, Market Operations, Vietnam
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Singapore
Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them. Within Global Risk Operations, GO Markets’ goal is to reduce bad experiences for people—including businesses and advertisers—who use Facebook. We analyze global, local, and language-based trends and nuances and collaborate with other Facebook teams to make changes that help people form stronger, more meaningful connections using our platforms. Market Specialists work collaboratively to create a safe environment for both users and businesses from their country on Facebook and Instagram. They do this by using their deep and current understanding of social, political and historic events impacting the community they support. You will work with the Vietnam market team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues. You will be part of a data-driven analysis culture and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them. This position is full time and is based in our Singapore office.
Market Specialist, Market Operations, Vietnam Responsibilities
  • Perform expert review of high-risk and escalated content (incl. content that may be graphic and objectionable) and ads on Facebook and Instagram against a set of guidelines called the Community Standards
  • In the unlikely event that the continuity of our business or elements of our business are at risk, a Market Specialist will be requested to support with the moderation of additional content (incl. content that may be graphic and objectionable)
  • Analyse data that comes out of such reviews and transform information into valuable operational insight for the community they support
  • Identify opportunities to improve the efficiency or effectiveness of the support provided to users/businesses based on their analyses
  • Identify country, language and cultural insights and work with a host of teams across Facebook to inform actions that will create a safe environment for users from the country they support
  • Provide regular enforcement feedback to our vendors who moderate content on an everyday basis.
  • Collaborate cross market and cross org to understand impact of potential changes (e.g. product or policy changes) on wider community
  • Independently deliver solutions for key experience issues through effective problem solving and project management
  • Understand, identify, and mitigate risks toward user & business on-platform by analysing events and trends on and off-platform
  • Develop and share subject matter expertise across areas of safety abuse and/or account support at global level
Minimum Qualifications
  • Bachelor's Degree
  • 1+ years of professional experience, preferably within an operations environment
  • Strategic thinker with strong analytical and creative problem-solving skills
  • Working knowledge of Vietnam and fluency in Vietnamese are essential to translate and appreciate language nuances on our platform to support our Vietnamese community of users
Preferred Qualifications
  • 6+ months technical and data skills such as Excel and SQL or experience with visualisation tools such as Tableau to drive efficient analytics and reporting
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About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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