Product Integrity Program Manager

Product Integrity Program Manager
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Sunnyvale, CA
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.
Product Integrity Program Manager Responsibilities
  • Lead large, complex, cross-functional programs within Meta to build integrity across all product launches at scale.
  • Spot and creatively solve complex, cross-functional operational issues, often unique to each project.
  • Advocate for the Meta community and various Community Operations teams in discussions with Product and Engineering.
  • Apply solid judgement regarding support needs across multiple competing priorities.
  • Engage and build relationships with cross-functional teams and stakeholders to ensure that development and operational readiness requirements are understood and implemented.
  • Develop and apply a broad understanding across all facets of operations, including community support processes, market teams, outsourcing, reporting & analytics, and workforce management.
  • Manage ramp readiness with internal teams as well as external partners (i.e. developer infrastructure, global markets, capacity readiness, and transition plans).
  • Communicate proactively to cross-functional partners, prepare formal recurring communications, and present to people at all levels of the organization.
  • Monitor post-launch impact to assess effectiveness of support.
  • Continually refine best practices for efficient and scalable end-to-end frameworks for launch process management.
Minimum Qualifications
  • Bachelor’s degree in Business Administration, Economics, Public Policy, History, or a related field and 36 months of experience in the job offered or in a related occupation. Experience must include 12 months of experience in each of the following:
  • Managing ramp readiness with internal teams as well as external partners, including developer infrastructure, global markets, capacity readiness, and transition plans
  • Leading large, complex, cross-functional programs to build integrity across all product launches at scale
  • Leading operational change through reviewer UI/UX changes, such as SRT
  • Implementing new workflows for queuing content and building operational readiness, such as headcount planning and metrics monitoring
  • Designing platforms for risk intelligence gathering and frameworks for risk level projection
  • Analyzing reporting data and performance to devise workforce solutions and track key metrics
  • Deploying user-facing contact forms for content regulations compliance.
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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