Global Network Operations Manager

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Global Network Operations Manager
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Fremont, CA
Meta is looking for a forward-thinking leader with advanced technical skills in networking and automation to join the network operations team. In this role, you will oversee a portfolio of vendors and lead initiatives to improve reliability and efficiency in one of the most dynamic fast-paced networks in the world. The right candidate will enjoy digging into operational problems in order to align and implement technical solutions via automation, process improvement, and data analysis to solve them.
Global Network Operations Manager Responsibilities
  • Build and support a team of exceptional network operations engineers that manage infrastructure across company owned & operated labs, data centers and leased colocation facilities.
  • Manage the oversight of a complex global workforce composed of employees, contractors, and external vendors.
  • Enable extreme ownership of incident response and problem management for a high volume of daily escalation requests across multiple tiers of support from managed service repair and maintenance teams, ISP peering partners, and internal stakeholders.
  • Ensure operational best practices for a global multi-vendor network that includes backbone, metro, peering, transit, circuits, edge fabric, off-net CDN, and Points of Presence(PoPs).
  • Develop and maintain operational processes and procedures to ensure predictable and timely fault response & resolution and proactive maintenance.
  • Develop operational metrics and drive positive change based on data driven decisions.
  • Ensure service level objectives are met for the global network as well as third party response and resolution.
  • Directly manage team members to automate workflows to ensure sub-linear team growth compared to business growth.
  • Partner with and build high quality relationships with other Meta teams.
  • Exhibit and embody the qualities of a great manager.
  • 15% of travel(domestic and international).
Minimum Qualifications
  • 10+ years of network operations experience on large-scale networks.
  • 4+ years of direct people management experience.
  • Experience analyzing complex technical situations, troubleshooting systems, tools, and organizations, and implementing robust solutions that address the underlying problem.
  • Experience setting and managing KPIs and SLOs.
  • Expert communication experience and demonstrated experience in influencing design and engineering teams to integrate operational feedback into infrastructure investment strategy and hardware platform selection.
  • Experience selecting managed service providers and improving their performance via operational reviews, contract modification, data trend analysis, and automation/tooling feature enhancements.
  • Knowledge of routing and switching platforms, wireless/IP routing protocols and automation.
Preferred Qualifications
  • Enabling adoption and team skill upleveling around automation, data science, and coding knowledge domains in a network operations environment.
  • 5+ years experience managing a global vendor workforce to include financial management and operational performance management at the strategic and tactical levels.
  • Demonstrated experience in creating an inclusive culture of strong delivery.
  • Experience leading and maturing teams in a fast-paced company that has experienced exponential growth.
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
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