Head of Sales, EMEA, Kustomer

Head of Sales, EMEA, Kustomer
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Dublin, Ireland
Kustomer – now part of Meta – helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more. As a SaaS solution, Kustomer enables fast, personalized, and efficient customer and agent experiences using complete customer visibility, seamless omnichannel conversations, intelligent automation and easy, no-code customization to adapt to change. The Head of Sales, EMEA will establish and lead a cross-functional team of experienced sales leaders and account executives in growing a productive and sustainable sales pipeline across the territory. This person will define market tactics to meet annual business goals, evolving a world-class field operation, while achieving significant revenue growth annually. This individual will play a key role in driving enterprise and mid-market revenue for Kustomer at Meta. The Head of Sales, EMEA will develop and implement an effective go-to-market plan aligned with Kustomer’s overall strategy, act as the Kustomer spokesperson across the region and be the executive sponsor for key customer and partner relationships. The successful candidate is an inspiring leader of leaders who can recruit and retain exceptional sales talent, support the team in delivering on the agreed metrics, and while leading from the front, work alongside the team to exceed the targets. This is a unique career opportunity for an entrepreneurial and driven sales leader to spearhead the expansion of a global market leader leveraging our existing customer references, partner base, and alliance relationships. This position reports to Kustomer’s Director of Sales and Customer Experience.
Head of Sales, EMEA, Kustomer Responsibilities
  • Attract, recruit, hire, mentor and manage the sales team and partner closely with other functional teams (Prof Services, Channel/Alliances team, Business Operations, Legal, etc.)
  • Create an open, inclusive team-oriented environment, building on a results-driven foundation of accountability and transparency
  • Lead by example, set expectations, follow through effectively and provide coaching and mentorship as needed and ensure that managers do the same for their team
  • Be accountable for consistently delivering and overachieving against targets – ensuring Kustomer’s goals and objectives are achieved consistently and sustainably
  • Bring a data-driven approach to creating new sales growth opportunities and performance measurement
  • Accurately forecast monthly, quarterly, and annual targets for assigned regions and establish and manage data and supporting metrics (pipeline coverage, Average Selling Price, etc.)
  • Effectively develop, design, build, and execute all aspects of the business plan to predictably and consistently generate short-term results while holding a long-term perspective of overall results
  • Put into place sales force structure, process strategies, and strategic resource plans that will capture key opportunities in target markets, enterprise accounts/prospects, partners or industry verticals throughout the region
  • Unearth customer insights, define the value proposition, determine appropriate sales and marketing strategy to maximize growth objectives
  • Exhibit a growth mindset with the ability to outline the long term vision and strategy
  • Provide leadership and oversight to ensure the team leverages and deploys resources efficiently and for the highest impact
  • Collaborate with sales engineering, channels/alliances, customer success, renewals professional services, product, legal, marketing, and engineering teams to create a seamless customer experience
Minimum Qualifications
  • Significant experience building and running sales teams in the software industry with additional experience as a second line sales leader
  • You have sold CRM, Contact Center or similar SaaS solutions and understand the business needs and challenges facing CX teams today
  • Significant experience with team leadership, people management and cross-functional team leadership
  • Proven record of leading, managing, developing and motivating a diverse team across geographical regions. Experience building high performing, inclusive teams
  • Experience operating at the macro- and micro- to remove barriers, accelerate completion of key deals, using data and insights to inform sales strategy
Preferred Qualifications
  • Significant experience selling enterprise software solutions
  • Experience leading a growing SAAS sales organization with progressive growth YoY
  • History of consistently meeting/exceeding targets and objectives personally and as a leader
  • Experience navigating and closing long-tail, complex sales cycles
  • Proven track record of inspiring individuals and teams to overachieve in Enterprise/Mid Market SAAS selling
  • Technical aptitude and experience selling into C Suite Leaders and multiple Lines of Business
  • You have been at an early stage company or business unit and understand how to address challenges that may be “firsts” or haven’t been answered before
  • Deep understanding of the Customer Experience marketplace and use of that knowledge to drive strategic change and efforts
  • Mastery of consultative/solution selling methodologies like MEDDPICC, Challenger, Solution Selling, and Sandler
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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