Product Specialist

Product Specialist
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Seattle, WA
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.
Product Specialist Responsibilities
  • Investigate, triage and resolve issues with Meta’s ads and business products.
  • Utilize knowledge of quantitative analysis, data mining, and presentation of data to identify trends and opportunities to design scalable processes used by advertisers across complex products.
  • Support front-line teams in complex investigations to improve user and advertiser experience on the platform.
  • Monitor and analyze advertiser reports for Meta and bug-related trends.
  • Separate advertiser confusion from bugs and communicate known issues to the sales team and their customers.
  • Advise the sales team and advertisers on how to accomplish the advertisers' desired outcome.
  • Partner and work cross-functionally with Product, Marketing, Engineering, and additional teams to improve product quality and resources that help scale support and operations workflows.
  • Utilize quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand advertiser sentiment better.
  • Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support their positions.
Minimum Qualifications
  • Requires a Master's degree in Computer Science, Data Analytics, Management Information Systems, Engineering, Statistics, Mathematics, or a related field and two years of work experience in job offered or computer-related occupation. Requires two years of experience in the following:
  • 1. Analysis of business information systems
  • 2. Writing SQL statements
  • 3. Business software products for process and business improvements
  • 4. Data analysis in SQL
  • 5. Working on investigating and resolving technical issues
  • 6. Resolving and communicating about issues with both technical and non-technical audiences
  • 7. Providing practical business insight and solving problems using data.
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
$171,576/year to $194,480/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Related Job Openings
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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