Project Manager, Metaverse Integrity Operations

Project Manager, Metaverse Integrity Operations
Community Product Operations' focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Meta community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Product Operations is for you. We are looking for a Project Manager to join our Metaverse Integrity Operations team to manage operations for emerging products within the Metaverse. We are seeking a resilient self-starter who is eager to learn, collaborative and a proven team player. We count on people who are passionate about protecting users, and are excited to build systems to support billions of people. We value people who think strategically, while still caring for micro-level cases affecting people around the globe. We're looking for an intellectually curious and creative individual who is comfortable operating in ambiguity — a strategic thinker with strong analytical and creative problem-solving skills.
Project Manager, Metaverse Integrity Operations Responsibilities
  • Drive the Metaverse integrity operations strategy with Product, Engineering, Operations and Policy teams
  • Establish creative and sustainable processes to manage day-to-day integrity operations and drive efficiency/effectiveness to ensure essential KPIs/service goals are met
  • Analyze complex integrity flows and provide recommendations for process, policy, and product improvements
  • Track and analyze key operational metrics to deeply understand the Metaverse integrity ecosystem and determine where to focus optimization efforts
  • Work with cross-functional partners to improve the community support experience across our products
  • Partner with Product, Policy, Legal, Marketing and other cross functional teams to develop scalable solutions to support the Metaverse user community
  • Lead and collaborate on projects that aim to improve our community's support experience
Minimum Qualifications
  • Experience leading large-scale programs or operations in software, supply chain, trust & safety, or other related domains
  • Experience working in, and communicating with, and leading global cross-functional project teams
  • 5+ years experience working in an Operations, Analytics, Product, Engineering, Consulting, Technical Program Management or equivalent role
  • 4+ years experience initiating and driving projects to completion with minimal guidance
Preferred Qualifications
  • Presentation and communication skills
  • MBA or graduate degree in an analytical or operational field
  • 2+ years of Strategy or Tech Consulting experience
  • 2+ years of experience working in online abuse prevention, content enforcement, or similar field
  • Comfortable analyzing large datasets in SQL, Google Sheets or similar tools to evaluate operational health and identify areas of improvement
  • Entrepreneurial mindset and demonstrated experience achieving stretch goals in an innovative and fast-paced environment
  • Problem-solving, critical thinking, and analytical experience
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
(Colorado only*) Estimated salary of $122,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)
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Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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