Software Developer, Support Tools

Software Developer, Support Tools
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Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, WhatsApp, and Novi further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. Instructions on how to apply, click "Apply to Job" online on the web page.
Software Developer, Support Tools Responsibilities
  • Extend our support platform and internal tools by building workflows and high-quality tools that enable operations to scale, coding primarily PHP/Hack and JavaScript/React
  • Drive and measure tool health, while supporting bug and incident management processes through design and code reviews
  • Analyze user needs and software requirements to determine feasibility of design within time and cost constraints
  • Challenge priorities and the direction of a certain project, identify areas where we can pause, remove roadblocks, stop pieces of work, and re-prioritize resources
  • Independently think through end-to-end execution, using judgment to understand how actions may impact other stakeholders and communicate this by making appropriate recommendations through anticipating future business needs
  • Create an atmosphere where team members continue to strive to contribute to the Customer Operations team and our Engineering Partner teams
  • Telecommute from anywhere in the U.S. permitted (remote work benefit)
Minimum Qualifications
  • Employer will accept a Master’s degree in Computer Engineering, Applied Sciences, Electrical Engineering or related field and 2 years of work experience in job offered or in a software-related occupation. Experience must include 2 years of experience in the following:
  • GitHub
  • PHP or Hack and JavaScript or React
  • Tool development incorporating WFM capabilities and bug management
  • Building tools/systems within the payments industry
  • SQL and Presto
  • Project risk and growth planning
  • Enabling and maintaining efficient operational automations
  • Leading strategic implementation and planning for risk and growth
  • Driving and measuring tool health, with a focus on improving the support experience
Locations
About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.
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